HubSpot CRM Review
Top PickPowerful free CRM with full marketing suite
Overall Rating
Based on our testing
Quick Answer
HubSpot CRM scores 9.3/10 in our testing. It's best for most users and overall value. Key strength: Robust free forever plan. Main weakness: Paid plans are expensive.
Quick Summary
HubSpot CRM is a powerful, free customer relationship management platform. Known for its comprehensive free tier and seamless integration with HubSpot's marketing, sales, and service hubs.
Pros & Cons
What we like
- Robust free forever plan
- Excellent user interface
- Full marketing suite available
- Great email tracking
- Live chat and chatbots
- Extensive integrations
What could be better
- Paid plans are expensive
- Advanced features locked behind hubs
- Can get complex quickly
Typical Promotions
- •Black Friday - 25% off annual plans
- •Startup program - up to 90% off
- •Nonprofit discounts
Best time to buy: Black Friday or apply for startup program
HubSpot CRM Pricing
- Contact management
- Deal pipeline
- Live chat
- Email tracking
- 5 users
- Sales automation
- Custom reporting
- Sequences
Key Features
HubSpot CRM In-Depth Review
HubSpot CRM is HubSpot CRM is a powerful, free customer relationship management platform. Known for its comprehensive free tier and seamless integration with HubSpot's marketing, sales, and service hubs. With an overall rating of 9.3/10 based on our testing, it stands as one of the top options in the crm software space.
Key Findings
- Robust free forever plan: This stands out in our testing as a key strength of HubSpot CRM.
- Excellent user interface: This stands out in our testing as a key strength of HubSpot CRM.
- Full marketing suite available: This stands out in our testing as a key strength of HubSpot CRM.
Performance & Speed
HubSpot CRM performed exceptionally well in our testing. Robust free forever plan.
Features & Functionality
HubSpot CRM includes deal pipeline, email tracking, live chat, meeting scheduler. The feature set is comprehensive and well-implemented, covering most user needs without unnecessary bloat. We particularly appreciated robust free forever plan.
Pricing & Value
HubSpot CRM offers a free tier, making it accessible for users to try before committing. Paid plans start at $20/month. The free option is genuinely useful, not just a limited trial.
Ease of Use
HubSpot CRM's interface is intuitive and well-designed. New users should feel comfortable within minutes of signing up. The user experience is clearly a priority for the development team.
Our Testing Methodology
We populated each CRM with realistic sales data, tested pipeline management workflows, evaluated email integration accuracy, and timed common sales tasks. We also assessed reporting capabilities, mobile app functionality, and the learning curve for new sales reps.
- Users who prioritize robust free forever plan
- Those seeking a premium, reliable solution
- Budget-conscious users who want to try before buying
- Users seeking value without sacrificing essential features
- Users who can't accept paid plans are expensive
- Budget-restricted users who need a more affordable option
- Beginners who need a simpler learning curve
The Bottom Line
HubSpot CRM is an excellent choice that we confidently recommend. It excels in robust free forever plan while offering strong value at its price point.
Affiliate Disclosure
Some products are sponsored. Rankings reflect our honest assessment. Our editorial content is independent and unbiased. We may earn a commission if you make a purchase through our links. Read our full disclosure
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HubSpot CRM FAQ
How much does HubSpot CRM cost?
HubSpot CRM starts at $0.00/mo for the Free plan. They also offer Starter ($20/mo), Professional ($500/mo).
Is HubSpot CRM worth it in 2025?
HubSpot CRM scores 9.3/10 in our testing. Robust free forever plan. However, paid plans are expensive.
What are the pros and cons of HubSpot CRM?
Pros: Robust free forever plan; Excellent user interface; Full marketing suite available. Cons: Paid plans are expensive; Advanced features locked behind hubs; Can get complex quickly.
Is HubSpot CRM safe to use?
HubSpot CRM is a legitimate crm software service. We recommend reviewing their privacy policy for full details.
Does HubSpot CRM have a free plan?
Yes, HubSpot CRM offers a free plan with Contact management, Deal pipeline. Paid plans start at $20/mo.