Salesforce Review
Enterprise-leading CRM with unlimited customization
Overall Rating
Based on our testing
Quick Answer
Salesforce scores 9/10 in our testing. It's best for industry-leading features and highly customizable. Key strength: Industry-leading features. Main weakness: Expensive for small businesses.
Quick Summary
Salesforce is the world's leading CRM platform, used by enterprises of all sizes. Known for its extensive customization, powerful features, and robust ecosystem.
Pros & Cons
What we like
- Industry-leading features
- Highly customizable
- Massive app ecosystem
- Powerful automation
- Advanced analytics (Einstein AI)
- Scales to any size
What could be better
- Expensive for small businesses
- Steep learning curve
- Can be overwhelming
Typical Promotions
- •Annual commitment discounts
- •Startup program discounts
- •Nonprofit pricing
Best time to buy: End of quarter for best negotiated pricing
Salesforce Pricing
- Pipeline management
- Forecasting
- Quote management
- Collaborative forecasts
- Account & contact management
- Lead management
- Email integration
- Mobile app
- Advanced customization
- Workflow automation
- Territory management
- Opportunity scoring
Key Features
Salesforce In-Depth Review
Salesforce is Salesforce is the world's leading CRM platform, used by enterprises of all sizes. Known for its extensive customization, powerful features, and robust ecosystem. With an overall rating of 9/10 based on our testing, it stands as one of the top options in the crm software space.
Key Findings
- Industry-leading features: This stands out in our testing as a key strength of Salesforce.
- Highly customizable: This stands out in our testing as a key strength of Salesforce.
- Massive app ecosystem: This stands out in our testing as a key strength of Salesforce.
Performance & Speed
Salesforce performed exceptionally well in our testing. Industry-leading features.
Features & Functionality
Salesforce includes deal pipeline, email tracking, live chat, meeting scheduler. The feature set is comprehensive and well-implemented, covering most user needs without unnecessary bloat. We particularly appreciated industry-leading features.
Pricing & Value
Salesforce pricing starts at $25/month. The premium pricing is justified if you need the advanced features, but may be overkill for basic use cases.
Ease of Use
Salesforce's interface is intuitive and well-designed. New users should feel comfortable within minutes of signing up. There's room for UX improvements, but core functionality is accessible.
Our Testing Methodology
We populated each CRM with realistic sales data, tested pipeline management workflows, evaluated email integration accuracy, and timed common sales tasks. We also assessed reporting capabilities, mobile app functionality, and the learning curve for new sales reps.
- Users who prioritize industry-leading features
- Those seeking a premium, reliable solution
- Users who can't accept expensive for small businesses
- Budget-restricted users who need a more affordable option
The Bottom Line
Salesforce is an excellent choice that we confidently recommend. It excels in industry-leading features while offering strong value at $25/month.
Affiliate Disclosure
Some products are sponsored. Rankings reflect our honest assessment. Our editorial content is independent and unbiased. We may earn a commission if you make a purchase through our links. Read our full disclosure
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- Best Free CRM SoftwareGet started without any cost
- Best Cheap CRM SoftwarePowerful CRM under $20/user/month
Salesforce FAQ
How much does Salesforce cost?
Salesforce starts at $25.00/mo for the Essentials plan. They also offer Professional ($80/mo), Enterprise ($165/mo).
Is Salesforce worth it in 2025?
Salesforce scores 9/10 in our testing. Industry-leading features. However, expensive for small businesses.
What are the pros and cons of Salesforce?
Pros: Industry-leading features; Highly customizable; Massive app ecosystem. Cons: Expensive for small businesses; Steep learning curve; Can be overwhelming.
Is Salesforce safe to use?
Salesforce is a legitimate crm software service. We recommend reviewing their privacy policy for full details.