Freshsales Review
Modern CRM with built-in phone and email
Overall Rating
Based on our testing
Quick Answer
Freshsales scores 8.4/10 in our testing. It's best for built-in phone and and ai-powered lead scoring. Key strength: Built-in phone and email. Main weakness: Limited third-party integrations.
Quick Summary
Freshsales (by Freshworks) is a modern CRM with built-in phone, email, and AI-powered lead scoring. Great for SMBs wanting an easy-to-use, all-in-one solution.
Pros & Cons
What we like
- Built-in phone and email
- AI-powered lead scoring
- Generous free plan
- Clean, modern interface
- Good mobile apps
- Affordable pricing
What could be better
- Limited third-party integrations
- Fewer advanced features
- Reporting is basic
Typical Promotions
- •Black Friday - up to 30% off
- •Annual billing discount
- •Startup bundle deals
Best time to buy: Black Friday or annual commitment
Freshsales Pricing
- Visual sales pipeline
- AI contact scoring
- Sales sequences
- 1000 marketing contacts
- 3 users
- Contact & account management
- Lifecycle stages
- Built-in phone
- Multiple pipelines
- Time-based workflows
- Sales teams
- Territory management
Key Features
Freshsales In-Depth Review
Freshsales is Freshsales (by Freshworks) is a modern CRM with built-in phone, email, and AI-powered lead scoring. Great for SMBs wanting an easy-to-use, all-in-one solution. With an overall rating of 8.4/10 based on our testing, it delivers strong performance across key metrics in the crm software space.
Key Findings
- Built-in phone and email: This stands out in our testing as a key strength of Freshsales.
- AI-powered lead scoring: This stands out in our testing as a key strength of Freshsales.
- Generous free plan: This stands out in our testing as a key strength of Freshsales.
Performance & Speed
Freshsales delivered solid performance in our testing. Built-in phone and email.
Features & Functionality
Freshsales includes deal pipeline, email tracking, live chat, meeting scheduler. The features cover the essentials, though power users may find some gaps compared to premium alternatives. We particularly appreciated built-in phone and email.
Pricing & Value
Freshsales offers a free tier, making it accessible for users to try before committing. Paid plans start at $15/month. The free option is genuinely useful, not just a limited trial.
Ease of Use
Freshsales's interface has a moderate learning curve. Most users will get comfortable within a few sessions. The user experience is clearly a priority for the development team.
Our Testing Methodology
We populated each CRM with realistic sales data, tested pipeline management workflows, evaluated email integration accuracy, and timed common sales tasks. We also assessed reporting capabilities, mobile app functionality, and the learning curve for new sales reps.
- Users who prioritize built-in phone and email
- Users looking for a solid, capable option
- Budget-conscious users who want to try before buying
- Users seeking value without sacrificing essential features
- Users who can't accept limited third-party integrations
- Budget-restricted users who need a more affordable option
The Bottom Line
Freshsales is a solid performer that works well for most users. Its strength in built-in phone and email makes it worth considering, though limited third-party integrations may affect certain users.
Affiliate Disclosure
Some products are sponsored. Rankings reflect our honest assessment. Our editorial content is independent and unbiased. We may earn a commission if you make a purchase through our links. Read our full disclosure
- Best CRM for Small BusinessGrow your business with the right CRM
- Best CRM for StartupsGrow from zero to hero
- Best Enterprise CRMScalable solutions for large organizations
- Best CRM for Sales TeamsClose more deals with better tools
- Best CRM for Solo EntrepreneursManage contacts without the complexity
- Best CRM for Real EstateManage listings, leads, and transactions
- Best CRM for ConsultantsTrack clients, projects, and invoicing
- Best CRM for Financial AdvisorsClient management with compliance features
- Best CRM for SaaS CompaniesTrack subscriptions and reduce churn
- Best CRM for E-commerceCustomer data from your online store
- Best CRM for NonprofitsDonor management and fundraising tools
- Best CRM with Email IntegrationSync Gmail and Outlook seamlessly
- Best CRM with AutomationAutomate follow-ups and workflows
- Best CRM for Reporting & AnalyticsCustom dashboards and sales forecasting
- Best Free CRM SoftwareGet started without any cost
- Best Cheap CRM SoftwarePowerful CRM under $20/user/month
Freshsales FAQ
How much does Freshsales cost?
Freshsales starts at $0.00/mo for the Free plan. They also offer Growth ($15/mo), Pro ($39/mo).
Is Freshsales worth it in 2025?
Freshsales scores 8.4/10 in our testing. Built-in phone and email. However, limited third-party integrations.
What are the pros and cons of Freshsales?
Pros: Built-in phone and email; AI-powered lead scoring; Generous free plan. Cons: Limited third-party integrations; Fewer advanced features; Reporting is basic.
Is Freshsales safe to use?
Freshsales is a legitimate crm software service. We recommend reviewing their privacy policy for full details.
Does Freshsales have a free plan?
Yes, Freshsales offers a free plan with 3 users, Contact & account management. Paid plans start at $15/mo.