Freshsales vs Pipedrive
In the CRM space, Freshsales and Pipedrive serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Pipedrive leads with 8.8/10, but your sales process might align better with the alternative.
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Quick Answer
Pipedrive beats Freshsales for most users. It scores 8.8/10 vs 8.4/10 and intuitive visual pipeline. Choose Freshsales if you need built-in phone and email.
Freshsales
Modern CRM with built-in phone and email
Starting from
$15/mo
Pipedrive
WinnerSales-focused CRM with visual pipeline
Starting from
$14/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.4/10 | 8.8/10 |
| Starting Price | $15/mo | $14/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | Unlimited |
| Users | 3 (free) | Per seat pricing |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 100+ | 350+ |
| API Access | ||
Pros & Cons Breakdown
Freshsales
- Built-in phone and email
- AI-powered lead scoring
- Generous free plan
- Clean, modern interface
- Good mobile apps
- Affordable pricing
- Limited third-party integrations
- Fewer advanced features
- Reporting is basic
Pipedrive
- Intuitive visual pipeline
- Designed for sales teams
- Great email integration
- Activity-based selling
- Affordable pricing
- Easy to get started
- No free plan
- Limited marketing features
- Basic reporting on lower tiers
Key Difference
The most significant difference is value positioning. Freshsales offers excellent quality at a lower price point ($0.00/mo), while Pipedrive ($14.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Freshsales
Choose Freshsales if you prioritize built-in phone and email, want to start with a free tier, need unlimited usage, or value ai-powered lead scoring.
Pipedrive
Choose Pipedrive if you prioritize intuitive visual pipeline, need unlimited usage, or value designed for sales teams.
Our Verdict
After thorough testing, Pipedrive is our winner with a rating of 8.8/10 compared to Freshsales's 8.4/10. Pipedrive stands out for its intuitive visual pipeline and designed for sales teams. While Freshsales is more affordable, Pipedrive's advantages justify the price difference for most users. However, Freshsales remains an excellent choice if built-in phone and email is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Freshsales and Pipedrive offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Freshsales better than Pipedrive?
Pipedrive scores higher in our testing (8.8/10 vs 8.4/10). Pipedrive excels at intuitive visual pipeline, while Freshsales is better for built-in phone and email.
Which is cheaper, Freshsales or Pipedrive?
Freshsales is more affordable at $0.00/mo vs $14.00/mo. Freshsales offers 100% savings.
Freshsales vs Pipedrive: which should I choose?
Choose Freshsales if you prioritize built-in phone and email. Choose Pipedrive if you need intuitive visual pipeline. Both are solid crm software options.
What's the main difference between Freshsales and Pipedrive?
The main difference is Freshsales offers modern crm with built-in phone and email, while Pipedrive focuses on sales-focused crm with visual pipeline.