Zendesk Sell Review
Sales CRM with Zendesk Support integration
Overall Rating
Based on our testing
Quick Answer
Zendesk Sell scores 8.1/10 in our testing. It's best for seamless zendesk support and built-in phone and. Key strength: Seamless Zendesk Support integration. Main weakness: Task automation on higher tiers only.
Quick Summary
Zendesk Sell is a sales CRM that integrates seamlessly with Zendesk Support for a unified customer experience. With built-in calling, AI-powered lead scoring, and a full-featured mobile app, it's ideal for sales teams using Zendesk.
Pros & Cons
What we like
- Seamless Zendesk Support integration
- Built-in phone and power dialer
- AI-powered lead scoring
- Full-featured mobile app
- 1,000+ marketplace integrations
- Contact enrichment and prospecting
- 14-day free trial
What could be better
- Task automation on higher tiers only
- Team plan limited to 3 users
- Advanced analytics require Explore add-on
- Gets expensive at scale
Typical Promotions
- •14-day free trial
- •Bundle with Zendesk Suite
- •Annual billing discounts
Best time to buy: Bundle with Zendesk Support
Zendesk Sell Pricing
- Unlimited users
- Email templates
- Bulk emailing
- Advanced features
- Up to 3 users
- Email integration
- 1 sales pipeline
- Mobile CRM
- Unlimited pipelines
- Advanced analytics
- 25GB storage/user
- API access
Key Features
Zendesk Sell In-Depth Review
Zendesk Sell is Zendesk Sell is a sales CRM that integrates seamlessly with Zendesk Support for a unified customer experience. With built-in calling, AI-powered lead scoring, and a full-featured mobile app, it's ideal for sales teams using Zendesk. With an overall rating of 8.1/10 based on our testing, it delivers strong performance across key metrics in the crm software space.
Key Findings
- Seamless Zendesk Support integration: This stands out in our testing as a key strength of Zendesk Sell.
- Built-in phone and power dialer: This stands out in our testing as a key strength of Zendesk Sell.
- AI-powered lead scoring: This stands out in our testing as a key strength of Zendesk Sell.
Performance & Speed
Zendesk Sell delivered solid performance in our testing. Seamless Zendesk Support integration.
Features & Functionality
Zendesk Sell includes deal pipeline, email tracking, meeting scheduler, reporting. The features cover the essentials, though power users may find some gaps compared to premium alternatives. We particularly appreciated seamless zendesk support integration.
Pricing & Value
Zendesk Sell pricing starts at $19/month. The premium pricing is justified if you need the advanced features, but may be overkill for basic use cases.
Ease of Use
Zendesk Sell's interface has a moderate learning curve. Most users will get comfortable within a few sessions. There's room for UX improvements, but core functionality is accessible.
Our Testing Methodology
We populated each CRM with realistic sales data, tested pipeline management workflows, evaluated email integration accuracy, and timed common sales tasks. We also assessed reporting capabilities, mobile app functionality, and the learning curve for new sales reps.
- Users who prioritize seamless zendesk support integration
- Users looking for a solid, capable option
- Users who can't accept task automation on higher tiers only
- Budget-restricted users who need a more affordable option
The Bottom Line
Zendesk Sell is a solid performer that works well for most users. Its strength in seamless zendesk support integration makes it worth considering, though task automation on higher tiers only may affect certain users.
Affiliate Disclosure
Some products are sponsored. Rankings reflect our honest assessment. Our editorial content is independent and unbiased. We may earn a commission if you make a purchase through our links. Read our full disclosure
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Zendesk Sell FAQ
How much does Zendesk Sell cost?
Zendesk Sell starts at $19.00/mo for the Team plan. They also offer Professional ($55/mo), Elite ($169/mo).
Is Zendesk Sell worth it in 2025?
Zendesk Sell scores 8.1/10 in our testing. Seamless Zendesk Support integration. However, task automation on higher tiers only.
What are the pros and cons of Zendesk Sell?
Pros: Seamless Zendesk Support integration; Built-in phone and power dialer; AI-powered lead scoring. Cons: Task automation on higher tiers only; Team plan limited to 3 users; Advanced analytics require Explore add-on.
Is Zendesk Sell safe to use?
Zendesk Sell is a legitimate crm software service. We recommend reviewing their privacy policy for full details.