Zendesk Sell vs HubSpot CRM
In the CRM space, Zendesk Sell and HubSpot CRM serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. HubSpot CRM leads with 9.3/10, but your sales process might align better with the alternative.
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Quick Answer
HubSpot CRM beats Zendesk Sell for most users. It scores 9.3/10 vs 8.1/10 and robust free forever plan. Choose Zendesk Sell if you need seamless zendesk support integration.
Zendesk Sell
Sales CRM with Zendesk Support integration
Starting from
$19/mo
HubSpot CRM
WinnerPowerful free CRM with full marketing suite
Starting from
$20/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.1/10 | 9.3/10 |
| Starting Price | $19/mo | $20/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | 1,000,000 |
| Users | 3 (Team plan) | Unlimited (free) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 1000+ | 500+ |
| API Access | ||
Pros & Cons Breakdown
Zendesk Sell
- Seamless Zendesk Support integration
- Built-in phone and power dialer
- AI-powered lead scoring
- Full-featured mobile app
- 1,000+ marketplace integrations
- Contact enrichment and prospecting
- 14-day free trial
- Task automation on higher tiers only
- Team plan limited to 3 users
- Advanced analytics require Explore add-on
- Gets expensive at scale
HubSpot CRM
- Robust free forever plan
- Excellent user interface
- Full marketing suite available
- Great email tracking
- Live chat and chatbots
- Extensive integrations
- Paid plans are expensive
- Advanced features locked behind hubs
- Can get complex quickly
Key Difference
The most significant difference is value positioning. HubSpot CRM offers excellent quality at a lower price point ($0.00/mo), while Zendesk Sell ($19.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Zendesk Sell
Choose Zendesk Sell if you prioritize seamless zendesk support integration, need unlimited usage, or value built-in phone and power dialer.
HubSpot CRM
Choose HubSpot CRM if you prioritize robust free forever plan, want to start with a free tier, need unlimited usage, or value excellent user interface.
Our Verdict
After thorough testing, HubSpot CRM is our winner with a rating of 9.3/10 compared to Zendesk Sell's 8.1/10. HubSpot CRM stands out for its robust free forever plan and excellent user interface. HubSpot CRM also offers better value at its price point. However, Zendesk Sell remains an excellent choice if seamless zendesk support integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Zendesk Sell and HubSpot CRM offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Zendesk Sell better than HubSpot CRM?
HubSpot CRM scores higher in our testing (9.3/10 vs 8.1/10). HubSpot CRM excels at robust free forever plan, while Zendesk Sell is better for seamless zendesk support integration.
Which is cheaper, Zendesk Sell or HubSpot CRM?
HubSpot CRM is more affordable at $0.00/mo vs $19.00/mo. HubSpot CRM offers 100% savings.
Zendesk Sell vs HubSpot CRM: which should I choose?
Choose Zendesk Sell if you prioritize seamless zendesk support integration. Choose HubSpot CRM if you need robust free forever plan. Both are solid crm software options.
What's the main difference between Zendesk Sell and HubSpot CRM?
The main difference is Zendesk Sell offers sales crm with zendesk support integration, while HubSpot CRM focuses on powerful free crm with full marketing suite.