Zendesk Sell vs Monday Sales CRM
In the CRM space, Zendesk Sell and Monday Sales CRM serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Monday Sales CRM leads with 8.8/10, but your sales process might align better with the alternative.
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Quick Answer
Monday Sales CRM beats Zendesk Sell for most users. It scores 8.8/10 vs 8.1/10 and highly visual and customizable. Choose Zendesk Sell if you need seamless zendesk support integration.
Zendesk Sell
Sales CRM with Zendesk Support integration
Starting from
$19/mo
Monday Sales CRM
WinnerVisual CRM built on Monday.com Work OS
Starting from
$12/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.1/10 | 8.8/10 |
| Starting Price | $19/mo | $12/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | Unlimited |
| Users | 3 (Team plan) | 2 (free) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 1000+ | 200+ |
| API Access | ||
Pros & Cons Breakdown
Zendesk Sell
- Seamless Zendesk Support integration
- Built-in phone and power dialer
- AI-powered lead scoring
- Full-featured mobile app
- 1,000+ marketplace integrations
- Contact enrichment and prospecting
- 14-day free trial
- Task automation on higher tiers only
- Team plan limited to 3 users
- Advanced analytics require Explore add-on
- Gets expensive at scale
Monday Sales CRM
- Highly visual and customizable
- Built on powerful Work OS platform
- Two-way Gmail/Outlook sync
- AI email generator
- 360° contact card view
- Great automation capabilities
- Integrates with full Monday.com ecosystem
- Minimum 3 seats on paid plans
- Advanced features locked to higher tiers
- Costs rise quickly with add-ons
- No free plan beyond 2 users
Key Difference
The most significant difference is value positioning. Monday Sales CRM offers excellent quality at a lower price point ($0.00/mo), while Zendesk Sell ($19.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Zendesk Sell
Choose Zendesk Sell if you prioritize seamless zendesk support integration, need unlimited usage, or value built-in phone and power dialer.
Monday Sales CRM
Choose Monday Sales CRM if you prioritize highly visual and customizable, want to start with a free tier, need unlimited usage, or value built on powerful work os platform.
Our Verdict
After thorough testing, Monday Sales CRM is our winner with a rating of 8.8/10 compared to Zendesk Sell's 8.1/10. Monday Sales CRM stands out for its highly visual and customizable and built on powerful work os platform. Monday Sales CRM also offers better value at its price point. However, Zendesk Sell remains an excellent choice if seamless zendesk support integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Zendesk Sell and Monday Sales CRM offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Zendesk Sell better than Monday Sales CRM?
Monday Sales CRM scores higher in our testing (8.8/10 vs 8.1/10). Monday Sales CRM excels at highly visual and customizable, while Zendesk Sell is better for seamless zendesk support integration.
Which is cheaper, Zendesk Sell or Monday Sales CRM?
Monday Sales CRM is more affordable at $0.00/mo vs $19.00/mo. Monday Sales CRM offers 100% savings.
Zendesk Sell vs Monday Sales CRM: which should I choose?
Choose Zendesk Sell if you prioritize seamless zendesk support integration. Choose Monday Sales CRM if you need highly visual and customizable. Both are solid crm software options.
What's the main difference between Zendesk Sell and Monday Sales CRM?
The main difference is Zendesk Sell offers sales crm with zendesk support integration, while Monday Sales CRM focuses on visual crm built on monday.com work os.