Zendesk Sell vs Pipedrive
In the CRM space, Zendesk Sell and Pipedrive serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Pipedrive leads with 8.8/10, but your sales process might align better with the alternative.
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Quick Answer
Pipedrive beats Zendesk Sell for most users. It scores 8.8/10 vs 8.1/10 and intuitive visual pipeline. Choose Zendesk Sell if you need seamless zendesk support integration.
Zendesk Sell
Sales CRM with Zendesk Support integration
Starting from
$19/mo
Pipedrive
WinnerSales-focused CRM with visual pipeline
Starting from
$14/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.1/10 | 8.8/10 |
| Starting Price | $19/mo | $14/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | Unlimited |
| Users | 3 (Team plan) | Per seat pricing |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 1000+ | 350+ |
| API Access | ||
Pros & Cons Breakdown
Zendesk Sell
- Seamless Zendesk Support integration
- Built-in phone and power dialer
- AI-powered lead scoring
- Full-featured mobile app
- 1,000+ marketplace integrations
- Contact enrichment and prospecting
- 14-day free trial
- Task automation on higher tiers only
- Team plan limited to 3 users
- Advanced analytics require Explore add-on
- Gets expensive at scale
Pipedrive
- Intuitive visual pipeline
- Designed for sales teams
- Great email integration
- Activity-based selling
- Affordable pricing
- Easy to get started
- No free plan
- Limited marketing features
- Basic reporting on lower tiers
Key Difference
The most significant difference is value positioning. Pipedrive offers excellent quality at a lower price point ($14.00/mo), while Zendesk Sell ($19.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Zendesk Sell
Choose Zendesk Sell if you prioritize seamless zendesk support integration, need unlimited usage, or value built-in phone and power dialer.
Pipedrive
Choose Pipedrive if you prioritize intuitive visual pipeline, need unlimited usage, or value designed for sales teams.
Our Verdict
After thorough testing, Pipedrive is our winner with a rating of 8.8/10 compared to Zendesk Sell's 8.1/10. Pipedrive stands out for its intuitive visual pipeline and designed for sales teams. Pipedrive also offers better value at its price point. However, Zendesk Sell remains an excellent choice if seamless zendesk support integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Zendesk Sell and Pipedrive offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Zendesk Sell better than Pipedrive?
Pipedrive scores higher in our testing (8.8/10 vs 8.1/10). Pipedrive excels at intuitive visual pipeline, while Zendesk Sell is better for seamless zendesk support integration.
Which is cheaper, Zendesk Sell or Pipedrive?
Pipedrive is more affordable at $14.00/mo vs $19.00/mo. Pipedrive offers 26% savings.
Zendesk Sell vs Pipedrive: which should I choose?
Choose Zendesk Sell if you prioritize seamless zendesk support integration. Choose Pipedrive if you need intuitive visual pipeline. Both are solid crm software options.
What's the main difference between Zendesk Sell and Pipedrive?
The main difference is Zendesk Sell offers sales crm with zendesk support integration, while Pipedrive focuses on sales-focused crm with visual pipeline.