Nextiva Review
Award-winning VoIP with top-rated support
Overall Rating
Based on our testing
Quick Answer
Nextiva scores 9/10 in our testing. It's best for exceptional customer support and intuitive interface. Key strength: Exceptional customer support. Main weakness: Video limited on lower tiers.
Quick Summary
Nextiva offers award-winning VoIP with exceptional customer service. Known for reliability, ease of use, and a comprehensive feature set that grows with your business.
Pros & Cons
What we like
- Exceptional customer support
- Intuitive interface
- Reliable call quality
- Built-in CRM features
- Unlimited calling in US/Canada
- Good mobile apps
What could be better
- Video limited on lower tiers
- Some features require add-ons
- Contract required for best rates
Typical Promotions
- •7-day free trial
- •Annual billing discounts
Best time to buy: Annual commitment for savings
Nextiva Pricing
- Digital channels only
- Social media
- Review management
- Digital service helpdesk
- Call center queues
- Toll-free minutes
- Advanced IVR
- AI features
Key Features
Nextiva In-Depth Review
Nextiva is Nextiva offers award-winning VoIP with exceptional customer service. Known for reliability, ease of use, and a comprehensive feature set that grows with your business. With an overall rating of 9/10 based on our testing, it stands as one of the top options in the voip services space.
Key Findings
- Exceptional customer support: This stands out in our testing as a key strength of Nextiva.
- Intuitive interface: This stands out in our testing as a key strength of Nextiva.
- Reliable call quality: This stands out in our testing as a key strength of Nextiva.
Performance & Speed
Nextiva performed exceptionally well in our testing. Exceptional customer support.
Features & Functionality
Nextiva includes team messaging, auto attendant, call recording, voicemail transcription. The feature set is comprehensive and well-implemented, covering most user needs without unnecessary bloat. We particularly appreciated exceptional customer support.
Pricing & Value
Nextiva pricing starts at $25/month. The premium pricing is justified if you need the advanced features, but may be overkill for basic use cases.
Ease of Use
Nextiva's interface is intuitive and well-designed. New users should feel comfortable within minutes of signing up. The user experience is clearly a priority for the development team.
Our Testing Methodology
We tested this voip service extensively over several weeks, evaluating real-world performance, ease of use, and value for money.
- Users who prioritize exceptional customer support
- Those seeking a premium, reliable solution
- Users who can't accept video limited on lower tiers
- Budget-restricted users who need a more affordable option
The Bottom Line
Nextiva is an excellent choice that we confidently recommend. It excels in exceptional customer support while offering strong value at $25/month.
Affiliate Disclosure
Some products are sponsored. Rankings reflect our honest assessment. Our editorial content is independent and unbiased. We may earn a commission if you make a purchase through our links. Read our full disclosure
- Best VoIP for Small BusinessAffordable phone systems for growing companies
- Best Enterprise VoIP SolutionsScalable communications for large organizations
- Best VoIP for Remote TeamsKeep distributed teams connected
- Best VoIP for Call CentersAdvanced call routing and analytics
- Best VoIP with Video ConferencingUnified voice and video communications
- Best VoIP for International CallingAffordable rates for global calls
- Best VoIP with CRM IntegrationConnect your phone system to Salesforce, HubSpot, and more
- Best Cheap VoIP ServicesBusiness phones under $20/user/month
- Best Free VoIP ServicesFree calling for startups and solopreneurs
Nextiva FAQ
How much does Nextiva cost?
Nextiva starts at $25.00/mo for the Digital plan. They also offer Core ($36/mo), Engage ($50/mo).
Is Nextiva worth it in 2025?
Nextiva scores 9/10 in our testing. Exceptional customer support. However, video limited on lower tiers.
What are the pros and cons of Nextiva?
Pros: Exceptional customer support; Intuitive interface; Reliable call quality. Cons: Video limited on lower tiers; Some features require add-ons; Contract required for best rates.
Is Nextiva safe to use?
Nextiva is a legitimate voip services service. We recommend reviewing their privacy policy for full details.