Dialpad Review
AI-powered business communications
Overall Rating
Based on our testing
User Reviews
Quick Answer
Dialpad scores 8.5/10 in our testing. It's best for ai-powered transcription and real-time coaching. Key strength: AI-powered transcription. Main weakness: Can be pricey.
Quick Summary
Dialpad is an AI-powered cloud communications platform that offers voice, video, and messaging. Known for real-time transcription and AI coaching features.
Pros & Cons
What we like
- AI-powered transcription
- Real-time coaching
- Modern interface
- Easy setup
- Built-in analytics
- Excellent mobile app
What could be better
- Can be pricey
- AI features require higher tiers
- Limited hardware options
Typical Promotions
- •14-day free trial
- •Annual discounts
Best time to buy: Annual commitment for savings
Dialpad Pricing
- SSO
- Unlimited offices
- Data retention policies
- Priority support
- Unlimited calling
- SMS/MMS
- AI meetings
- Google/Microsoft integration
Key Features
Dialpad In-Depth Review
Dialpad is Dialpad is an AI-powered cloud communications platform that offers voice, video, and messaging. Known for real-time transcription and AI coaching features. With an overall rating of 8.5/10 based on our testing, it delivers strong performance across key metrics in the voip services space.
Key Findings
- AI-powered transcription: This stands out in our testing as a key strength of Dialpad.
- Real-time coaching: This stands out in our testing as a key strength of Dialpad.
- Modern interface: This stands out in our testing as a key strength of Dialpad.
Performance & Speed
Dialpad performed exceptionally well in our testing. AI-powered transcription.
Features & Functionality
Dialpad includes team messaging, auto attendant, call recording, voicemail transcription. The feature set is comprehensive and well-implemented, covering most user needs without unnecessary bloat. We particularly appreciated ai-powered transcription.
Pricing & Value
Dialpad offers a free tier, making it accessible for users to try before committing. Paid plans start at $27/month. The free option is genuinely useful, not just a limited trial.
Ease of Use
Dialpad's interface is intuitive and well-designed. New users should feel comfortable within minutes of signing up. The user experience is clearly a priority for the development team.
Our Testing Methodology
We tested this voip service extensively over several weeks, evaluating real-world performance, ease of use, and value for money.
- Users who prioritize ai-powered transcription
- Those seeking a premium, reliable solution
- Budget-conscious users who want to try before buying
- Users seeking value without sacrificing essential features
- Users who can't accept can be pricey
- Budget-restricted users who need a more affordable option
The Bottom Line
Dialpad is a solid performer that works well for most users. Its strength in ai-powered transcription makes it worth considering, though can be pricey may affect certain users.
Affiliate Disclosure
Some products are sponsored. Rankings reflect our honest assessment. Our editorial content is independent and unbiased. We may earn a commission if you make a purchase through our links. Read our full disclosure
Free tier available • Paid plans from
$27/mo
- Best VoIP for Small BusinessAffordable phone systems for growing companies
- Best Enterprise VoIP SolutionsScalable communications for large organizations
- Best VoIP for Remote TeamsKeep distributed teams connected
- Best VoIP for Call CentersAdvanced call routing and analytics
- Best VoIP with Video ConferencingUnified voice and video communications
- Best VoIP for International CallingAffordable rates for global calls
- Best VoIP with CRM IntegrationConnect your phone system to Salesforce, HubSpot, and more
- Best Cheap VoIP ServicesBusiness phones under $20/user/month
- Best Free VoIP ServicesFree calling for startups and solopreneurs
Dialpad FAQ
How much does Dialpad cost?
Dialpad starts at $0.00/mo for the Standard plan. They also offer Pro ($35/mo), Enterprise ($0/mo).
Is Dialpad worth it in 2025?
Dialpad scores 8.5/10 in our testing. AI-powered transcription. However, can be pricey.
What are the pros and cons of Dialpad?
Pros: AI-powered transcription; Real-time coaching; Modern interface. Cons: Can be pricey; AI features require higher tiers; Limited hardware options.
Is Dialpad safe to use?
Dialpad is a legitimate voip services service. We recommend reviewing their privacy policy for full details.
Does Dialpad have a free plan?
Yes, Dialpad offers a free plan with SSO, Unlimited offices. Paid plans start at $27/mo.