Dialpad vs RingCentral
Dialpad and RingCentral are both popular options in this category. After extensive testing, RingCentral leads with a 9.2/10 rating, though the best choice depends on your specific needs.
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Quick Answer
RingCentral beats Dialpad for most users. It scores 9.2/10 vs 8.5/10 and complete unified communications. Choose Dialpad if you need ai-powered transcription.
RingCentral
WinnerEnterprise-leading unified communications platform
Starting from
$30/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.5/10 | 9.2/10 |
| Starting Price | $27/mo | $30/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | US/Canada | US/Canada |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 150 participants | Up to 200 participants |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
Dialpad
- AI-powered transcription
- Real-time coaching
- Modern interface
- Easy setup
- Built-in analytics
- Excellent mobile app
- Can be pricey
- AI features require higher tiers
- Limited hardware options
RingCentral
- Complete unified communications
- 99.999% uptime SLA
- Excellent video conferencing
- 300+ integrations
- Advanced call analytics
- Global presence in 100+ countries
- AI-powered features
- Premium pricing
- Can be complex to set up
- Entry tier is limited
Key Difference
The most significant difference is value positioning. Dialpad offers excellent quality at a lower price point ($27.00/mo), while RingCentral ($30.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Dialpad
Choose Dialpad if you prioritize ai-powered transcription, want to start with a free tier, or value real-time coaching.
RingCentral
Choose RingCentral if you prioritize complete unified communications, or value 99.999% uptime sla.
Our Verdict
After thorough testing, RingCentral is our winner with a rating of 9.2/10 compared to Dialpad's 8.5/10. RingCentral stands out for its complete unified communications and 99.999% uptime sla. While Dialpad is more affordable, RingCentral's advantages justify the price difference for most users. However, Dialpad remains an excellent choice if ai-powered transcription is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is Dialpad better than RingCentral?
RingCentral scores higher in our testing (9.2/10 vs 8.5/10). RingCentral excels at complete unified communications, while Dialpad is better for ai-powered transcription.
Which is cheaper, Dialpad or RingCentral?
Dialpad is more affordable at $27.00/mo vs $30.00/mo. Dialpad offers 10% savings.
Dialpad vs RingCentral: which should I choose?
Choose Dialpad if you prioritize ai-powered transcription. Choose RingCentral if you need complete unified communications. Both are solid voip services options.
What's the main difference between Dialpad and RingCentral?
The main difference is Dialpad offers ai-powered business communications, while RingCentral focuses on enterprise-leading unified communications platform.