Dialpad vs Ooma Office
Dialpad and Ooma Office are both popular options in this category. After extensive testing, Dialpad leads with a 8.5/10 rating, though the best choice depends on your specific needs.
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Quick Answer
Dialpad beats Ooma Office for most users. It scores 8.5/10 vs 8.4/10 and ai-powered transcription. Choose Ooma Office if you need no contracts required.
Ooma Office
Affordable VoIP with no contracts required
Starting from
$19.95/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.5/10 | 8.4/10 |
| Starting Price | $27/mo | $19.95/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | US/Canada | US/Canada/Mexico/Puerto Rico |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 150 participants | Pro plan only |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
Dialpad
- AI-powered transcription
- Real-time coaching
- Modern interface
- Easy setup
- Built-in analytics
- Excellent mobile app
- Can be pricey
- AI features require higher tiers
- Limited hardware options
Ooma Office
- No contracts required
- Affordable flat pricing
- Excellent call quality
- Easy DIY setup
- 50+ business features
- Virtual receptionist included
- Fewer integrations
- Video limited to Pro plan
- International calling costs extra
Key Difference
The key difference: Dialpad offers ai transcription while Ooma Office provides ring groups. This fundamental distinction shapes who each product serves best.
Which Should You Choose?
Dialpad
Choose Dialpad if you prioritize ai-powered transcription, want to start with a free tier, or value real-time coaching.
Ooma Office
Choose Ooma Office if you prioritize no contracts required, or value affordable flat pricing.
Our Verdict
After thorough testing, Dialpad is our winner with a rating of 8.5/10 compared to Ooma Office's 8.4/10. Dialpad stands out for its ai-powered transcription and real-time coaching. While Ooma Office is more affordable, Dialpad's advantages justify the price difference for most users. However, Ooma Office remains an excellent choice if no contracts required is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is Dialpad better than Ooma Office?
Dialpad scores higher in our testing (8.5/10 vs 8.4/10). Dialpad excels at ai-powered transcription, while Ooma Office is better for no contracts required.
Which is cheaper, Dialpad or Ooma Office?
Ooma Office is more affordable at $19.95/mo vs $27.00/mo. Ooma Office offers 26% savings.
Dialpad vs Ooma Office: which should I choose?
Choose Dialpad if you prioritize ai-powered transcription. Choose Ooma Office if you need no contracts required. Both are solid voip services options.
What's the main difference between Dialpad and Ooma Office?
The main difference is Dialpad offers ai-powered business communications, while Ooma Office focuses on affordable voip with no contracts required.