Best VoIP for Call Centers
Advanced call routing and analytics. We've tested and ranked the top voip services based on real-world performance for call centers use cases.
Some products are sponsored. Rankings reflect our honest assessment. See our affiliate disclosure
Quick Answer
RingCentral is the best voip services for Call Centers in 2026. It scored 9.2/10 in our testing. Complete unified communications. We tested 5 alternatives.
Top 5 VoIP Services for Call Centers
RingCentral
Editor's ChoiceEnterprise-leading unified communications platform
Pros
- Complete unified communications
- 99.999% uptime SLA
- Excellent video conferencing
- 300+ integrations
Cons
- Premium pricing
- Can be complex to set up
- Entry tier is limited
Starting from
$30/mo
- Exceptional customer support
- Intuitive interface
- Reliable call quality
- Video limited on lower tiers
- Some features require add-ons
- Contract required for best rates
Starting from
$25/mo
- Powerful APIs for customization
- 99.999% uptime
- 50+ phone features
- Pricing can be confusing
- Some features cost extra
- Support quality varies
Starting from
$19.99/mo
- AI-powered transcription
- Real-time coaching
- Modern interface
- Can be pricey
- AI features require higher tiers
- Limited hardware options
Free tier • Paid from
$27/mo
- No contracts required
- Affordable flat pricing
- Excellent call quality
- Fewer integrations
- Video limited to Pro plan
- International calling costs extra
Starting from
$19.95/mo
How We Ranked These VoIP Services
Our rankings for call centers are based on hands-on testing and evaluation of key factors that matter most for this use case:
- Call Recording performance
- Auto Attendant performance
- Overall value for call centers users
- User experience and ease of use
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