Dialpad vs Nextiva
Dialpad and Nextiva are both popular options in this category. After extensive testing, Nextiva leads with a 9/10 rating, though the best choice depends on your specific needs.
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Quick Answer
Nextiva beats Dialpad for most users. It scores 9/10 vs 8.5/10 and exceptional customer support. Choose Dialpad if you need ai-powered transcription.
Nextiva
WinnerAward-winning VoIP with top-rated support
Starting from
$25/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.5/10 | 9.0/10 |
| Starting Price | $27/mo | $25/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | US/Canada | US/Canada |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 150 participants | Up to 250 participants |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
Dialpad
- AI-powered transcription
- Real-time coaching
- Modern interface
- Easy setup
- Built-in analytics
- Excellent mobile app
- Can be pricey
- AI features require higher tiers
- Limited hardware options
Nextiva
- Exceptional customer support
- Intuitive interface
- Reliable call quality
- Built-in CRM features
- Unlimited calling in US/Canada
- Good mobile apps
- Video limited on lower tiers
- Some features require add-ons
- Contract required for best rates
Key Difference
The core difference lies in approach: Dialpad focuses on ai-powered transcription, while Nextiva emphasizes exceptional customer support. Both philosophies have merit depending on your priorities.
Which Should You Choose?
Dialpad
Choose Dialpad if you prioritize ai-powered transcription, want to start with a free tier, or value real-time coaching.
Nextiva
Choose Nextiva if you prioritize exceptional customer support, or value intuitive interface.
Our Verdict
After thorough testing, Nextiva is our winner with a rating of 9/10 compared to Dialpad's 8.5/10. Nextiva stands out for its exceptional customer support and intuitive interface. Nextiva also offers better value at its price point. However, Dialpad remains an excellent choice if ai-powered transcription is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is Dialpad better than Nextiva?
Nextiva scores higher in our testing (9/10 vs 8.5/10). Nextiva excels at exceptional customer support, while Dialpad is better for ai-powered transcription.
Which is cheaper, Dialpad or Nextiva?
Nextiva is more affordable at $25.00/mo vs $27.00/mo. Nextiva offers 7% savings.
Dialpad vs Nextiva: which should I choose?
Choose Dialpad if you prioritize ai-powered transcription. Choose Nextiva if you need exceptional customer support. Both are solid voip services options.
What's the main difference between Dialpad and Nextiva?
The main difference is Dialpad offers ai-powered business communications, while Nextiva focuses on award-winning voip with top-rated support.