Nextiva vs Dialpad
Nextiva and Dialpad are both popular options in this category. After extensive testing, Nextiva leads with a 9/10 rating, though the best choice depends on your specific needs.
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Quick Answer
Nextiva beats Dialpad for most users. It scores 9/10 vs 8.5/10 and exceptional customer support. Choose Dialpad if you need ai-powered transcription.
Nextiva
WinnerAward-winning VoIP with top-rated support
Starting from
$25/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 9.0/10 | 8.5/10 |
| Starting Price | $25/mo | $27/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | US/Canada | US/Canada |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 250 participants | Up to 150 participants |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
Nextiva
- Exceptional customer support
- Intuitive interface
- Reliable call quality
- Built-in CRM features
- Unlimited calling in US/Canada
- Good mobile apps
- Video limited on lower tiers
- Some features require add-ons
- Contract required for best rates
Dialpad
- AI-powered transcription
- Real-time coaching
- Modern interface
- Easy setup
- Built-in analytics
- Excellent mobile app
- Can be pricey
- AI features require higher tiers
- Limited hardware options
Key Difference
The core difference lies in approach: Nextiva focuses on exceptional customer support, while Dialpad emphasizes ai-powered transcription. Both philosophies have merit depending on your priorities.
Which Should You Choose?
Nextiva
Choose Nextiva if you prioritize exceptional customer support, or value intuitive interface.
Dialpad
Choose Dialpad if you prioritize ai-powered transcription, want to start with a free tier, or value real-time coaching.
Our Verdict
After thorough testing, Nextiva is our winner with a rating of 9/10 compared to Dialpad's 8.5/10. Nextiva stands out for its exceptional customer support and intuitive interface. Nextiva also offers better value at its price point. However, Dialpad remains an excellent choice if ai-powered transcription is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is Nextiva better than Dialpad?
Nextiva scores higher in our testing (9/10 vs 8.5/10). Nextiva excels at exceptional customer support, while Dialpad is better for ai-powered transcription.
Which is cheaper, Nextiva or Dialpad?
Nextiva is more affordable at $25.00/mo vs $27.00/mo. Nextiva offers 7% savings.
Nextiva vs Dialpad: which should I choose?
Choose Nextiva if you prioritize exceptional customer support. Choose Dialpad if you need ai-powered transcription. Both are solid voip services options.
What's the main difference between Nextiva and Dialpad?
The main difference is Nextiva offers award-winning voip with top-rated support, while Dialpad focuses on ai-powered business communications.