GoTo Connect Review
Unified communications with flexible pricing
Overall Rating
Based on our testing
User Reviews
Quick Answer
GoTo Connect scores 8/10 in our testing. It's best for all-in-one solution and easy administration. Key strength: All-in-one solution. Main weakness: Interface dated in places.
Quick Summary
GoTo Connect (formerly Jive) offers a unified phone, meeting, and messaging solution with flexible pricing and a user-friendly interface.
Pros & Cons
What we like
- All-in-one solution
- Easy administration
- Good reliability
- Flexible plans
- Quality support
- Customizable call flows
What could be better
- Interface dated in places
- Mobile app could be better
- Feature parity across plans
Typical Promotions
- •14-day free trial
- •Annual discount
Best time to buy: Annual billing for 20% off
GoTo Connect Pricing
- Unlimited users
- Smart call routing
- Instant response
- Hot desking
- Contact center tools
- Customer surveys
- Real-time analytics
- Supervisor dashboard
Key Features
GoTo Connect In-Depth Review
GoTo Connect is GoTo Connect (formerly Jive) offers a unified phone, meeting, and messaging solution with flexible pricing and a user-friendly interface. With an overall rating of 8/10 based on our testing, it delivers strong performance across key metrics in the voip services space.
Key Findings
- All-in-one solution: This stands out in our testing as a key strength of GoTo Connect.
- Easy administration: This stands out in our testing as a key strength of GoTo Connect.
- Good reliability: This stands out in our testing as a key strength of GoTo Connect.
Performance & Speed
GoTo Connect delivered solid performance in our testing. All-in-one solution.
Features & Functionality
GoTo Connect includes team messaging, auto attendant, call recording, voicemail transcription. The features cover the essentials, though power users may find some gaps compared to premium alternatives. We particularly appreciated all-in-one solution.
Pricing & Value
GoTo Connect pricing starts at $27/month. The premium pricing is justified if you need the advanced features, but may be overkill for basic use cases.
Ease of Use
GoTo Connect's interface has a moderate learning curve. Most users will get comfortable within a few sessions. The user experience is clearly a priority for the development team.
Our Testing Methodology
We tested this voip service extensively over several weeks, evaluating real-world performance, ease of use, and value for money.
- Users who prioritize all-in-one solution
- Users looking for a solid, capable option
- Users who can't accept interface dated in places
- Budget-restricted users who need a more affordable option
The Bottom Line
GoTo Connect is a solid performer that works well for most users. Its strength in all-in-one solution makes it worth considering, though interface dated in places may affect certain users.
Affiliate Disclosure
Some products are sponsored. Rankings reflect our honest assessment. Our editorial content is independent and unbiased. We may earn a commission if you make a purchase through our links. Read our full disclosure
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GoTo Connect FAQ
How much does GoTo Connect cost?
GoTo Connect starts at $27.00/mo for the Phone System plan. They also offer Complete CX ($32/mo).
Is GoTo Connect worth it in 2025?
GoTo Connect scores 8/10 in our testing. All-in-one solution. However, interface dated in places.
What are the pros and cons of GoTo Connect?
Pros: All-in-one solution; Easy administration; Good reliability. Cons: Interface dated in places; Mobile app could be better; Feature parity across plans.
Is GoTo Connect safe to use?
GoTo Connect is a legitimate voip services service. We recommend reviewing their privacy policy for full details.