GoTo Connect vs Dialpad
GoTo Connect and Dialpad are both popular options in this category. After extensive testing, Dialpad leads with a 8.5/10 rating, though the best choice depends on your specific needs.
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Quick Answer
Dialpad beats GoTo Connect for most users. It scores 8.5/10 vs 8/10 and ai-powered transcription. Choose GoTo Connect if you need all-in-one solution.
GoTo Connect
Unified communications with flexible pricing
Starting from
$27/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.0/10 | 8.5/10 |
| Starting Price | $27/mo | $27/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | 50+ countries | US/Canada |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 250 participants | Up to 150 participants |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
GoTo Connect
- All-in-one solution
- Easy administration
- Good reliability
- Flexible plans
- Quality support
- Customizable call flows
- Interface dated in places
- Mobile app could be better
- Feature parity across plans
Dialpad
- AI-powered transcription
- Real-time coaching
- Modern interface
- Easy setup
- Built-in analytics
- Excellent mobile app
- Can be pricey
- AI features require higher tiers
- Limited hardware options
Key Difference
The key difference: GoTo Connect offers call analytics while Dialpad provides ai transcription. This fundamental distinction shapes who each product serves best.
Which Should You Choose?
GoTo Connect
Choose GoTo Connect if you prioritize all-in-one solution, or value easy administration.
Dialpad
Choose Dialpad if you prioritize ai-powered transcription, want to start with a free tier, or value real-time coaching.
Our Verdict
After thorough testing, Dialpad is our winner with a rating of 8.5/10 compared to GoTo Connect's 8/10. Dialpad stands out for its ai-powered transcription and real-time coaching. Dialpad also offers better value at its price point. However, GoTo Connect remains an excellent choice if all-in-one solution is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is GoTo Connect better than Dialpad?
Dialpad scores higher in our testing (8.5/10 vs 8/10). Dialpad excels at ai-powered transcription, while GoTo Connect is better for all-in-one solution.
Which is cheaper, GoTo Connect or Dialpad?
Dialpad is more affordable at $27.00/mo vs $27.00/mo. Dialpad offers 0% savings.
GoTo Connect vs Dialpad: which should I choose?
Choose GoTo Connect if you prioritize all-in-one solution. Choose Dialpad if you need ai-powered transcription. Both are solid voip services options.
What's the main difference between GoTo Connect and Dialpad?
The main difference is GoTo Connect offers unified communications with flexible pricing, while Dialpad focuses on ai-powered business communications.