Zoho CRM Review
Affordable CRM with comprehensive feature set
Overall Rating
Based on our testing
Quick Answer
Zoho CRM scores 8.4/10 in our testing. It's best for competitive pricing and free plan for. Key strength: Competitive pricing. Main weakness: Interface feels dated.
Quick Summary
Zoho CRM is part of the comprehensive Zoho suite, offering powerful features at competitive prices. Great for businesses already using other Zoho products.
Pros & Cons
What we like
- Competitive pricing
- Free plan for 3 users
- Part of Zoho ecosystem
- Zia AI assistant
- Extensive customization
- Blueprint process management
What could be better
- Interface feels dated
- Learning curve exists
- Support can be slow
Typical Promotions
- •Annual billing - 20% off
- •Black Friday deals
- •Bundle discounts with Zoho One
Best time to buy: Black Friday or annual commitment
Zoho CRM Pricing
- 3 users
- Leads & contacts
- Tasks & events
- Basic reports
- SalesSignals
- Blueprint
- Inventory management
- Validation rules
Key Features
Zoho CRM In-Depth Review
Zoho CRM is Zoho CRM is part of the comprehensive Zoho suite, offering powerful features at competitive prices. Great for businesses already using other Zoho products. With an overall rating of 8.4/10 based on our testing, it delivers strong performance across key metrics in the crm software space.
Key Findings
- Competitive pricing: This stands out in our testing as a key strength of Zoho CRM.
- Free plan for 3 users: This stands out in our testing as a key strength of Zoho CRM.
- Part of Zoho ecosystem: This stands out in our testing as a key strength of Zoho CRM.
Performance & Speed
Zoho CRM delivered solid performance in our testing. Competitive pricing.
Features & Functionality
Zoho CRM includes deal pipeline, email tracking, live chat, meeting scheduler. The features cover the essentials, though power users may find some gaps compared to premium alternatives. We particularly appreciated competitive pricing.
Pricing & Value
Zoho CRM offers a free tier, making it accessible for users to try before committing. Paid plans start at $14/month. The free option is genuinely useful, not just a limited trial.
Ease of Use
Zoho CRM's interface has a moderate learning curve. Most users will get comfortable within a few sessions. There's room for UX improvements, but core functionality is accessible.
Our Testing Methodology
We populated each CRM with realistic sales data, tested pipeline management workflows, evaluated email integration accuracy, and timed common sales tasks. We also assessed reporting capabilities, mobile app functionality, and the learning curve for new sales reps.
- Users who prioritize competitive pricing
- Users looking for a solid, capable option
- Budget-conscious users who want to try before buying
- Users seeking value without sacrificing essential features
- Users who can't accept interface feels dated
- Budget-restricted users who need a more affordable option
The Bottom Line
Zoho CRM is a solid performer that works well for most users. Its strength in competitive pricing makes it worth considering, though interface feels dated may affect certain users.
Affiliate Disclosure
Some products are sponsored. Rankings reflect our honest assessment. Our editorial content is independent and unbiased. We may earn a commission if you make a purchase through our links. Read our full disclosure
Free tier available • Paid plans from
$14/mo
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Zoho CRM FAQ
How much does Zoho CRM cost?
Zoho CRM starts at $0.00/mo for the Free plan. They also offer Standard ($14/mo), Professional ($23/mo).
Is Zoho CRM worth it in 2025?
Zoho CRM scores 8.4/10 in our testing. Competitive pricing. However, interface feels dated.
What are the pros and cons of Zoho CRM?
Pros: Competitive pricing; Free plan for 3 users; Part of Zoho ecosystem. Cons: Interface feels dated; Learning curve exists; Support can be slow.
Is Zoho CRM safe to use?
Zoho CRM is a legitimate crm software service. We recommend reviewing their privacy policy for full details.
Does Zoho CRM have a free plan?
Yes, Zoho CRM offers a free plan with 3 users, Leads & contacts. Paid plans start at $14/mo.