What Is Auto-Attendant?
An auto-attendant (or virtual receptionist) is an automated phone system that greets callers and routes them to the appropriate department or person through a menu system ('Press 1 for sales, 2 for support...'). Advanced auto-attendants support custom greetings, business hours routing, and multi-level menus.
Also known as: virtual receptionist, IVR, interactive voice response
Why Does Auto-Attendant Matter?
Auto-attendants project a professional image and ensure calls are handled even outside business hours. They eliminate the need for a dedicated receptionist, saving businesses $30,000-50,000/year. Most VoIP providers include auto-attendant in business plans.
Products with Auto-Attendant
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Auto-Attendant FAQ
What is Auto-Attendant?
An auto-attendant (or virtual receptionist) is an automated phone system that greets callers and routes them to the appropriate department or person through a menu system ('Press 1 for sales, 2 for support...'). Advanced auto-attendants support custom greetings, business hours routing, and multi-level menus.
Why does Auto-Attendant matter?
Auto-attendants project a professional image and ensure calls are handled even outside business hours. They eliminate the need for a dedicated receptionist, saving businesses $30,000-50,000/year. Most VoIP providers include auto-attendant in business plans.
Which products use Auto-Attendant?
Auto-Attendant is relevant to VoIP Services products. Visit our comparison pages to find products that support this feature.
What is Auto-Attendant also known as?
Auto-Attendant is also referred to as: virtual receptionist, IVR, interactive voice response.