Zoom Phone vs Nextiva
Zoom Phone and Nextiva are both popular options in this category. After extensive testing, Nextiva leads with a 9/10 rating, though the best choice depends on your specific needs.
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Quick Answer
Nextiva beats Zoom Phone for most users. It scores 9/10 vs 8.4/10 and exceptional customer support. Choose Zoom Phone if you need seamless zoom integration.
Zoom Phone
Cloud phone from the video meeting leader
Starting from
$10/mo
Nextiva
WinnerAward-winning VoIP with top-rated support
Starting from
$25/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.4/10 | 9.0/10 |
| Starting Price | $10/mo | $25/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | US/Canada (metered option) | US/Canada |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Zoom Meetings integrated | Up to 250 participants |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
Zoom Phone
- Seamless Zoom integration
- Familiar interface
- Global phone system
- Strong video quality
- Easy for Zoom users
- Competitive pricing
- Best with Zoom ecosystem
- International calling costs extra
- Limited standalone value
Nextiva
- Exceptional customer support
- Intuitive interface
- Reliable call quality
- Built-in CRM features
- Unlimited calling in US/Canada
- Good mobile apps
- Video limited on lower tiers
- Some features require add-ons
- Contract required for best rates
Key Difference
The most significant difference is value positioning. Zoom Phone offers excellent quality at a lower price point ($10.00/mo), while Nextiva ($25.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Zoom Phone
Choose Zoom Phone if you prioritize seamless zoom integration, or value familiar interface.
Nextiva
Choose Nextiva if you prioritize exceptional customer support, or value intuitive interface.
Our Verdict
After thorough testing, Nextiva is our winner with a rating of 9/10 compared to Zoom Phone's 8.4/10. Nextiva stands out for its exceptional customer support and intuitive interface. While Zoom Phone is more affordable, Nextiva's advantages justify the price difference for most users. However, Zoom Phone remains an excellent choice if seamless zoom integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is Zoom Phone better than Nextiva?
Nextiva scores higher in our testing (9/10 vs 8.4/10). Nextiva excels at exceptional customer support, while Zoom Phone is better for seamless zoom integration.
Which is cheaper, Zoom Phone or Nextiva?
Zoom Phone is more affordable at $10.00/mo vs $25.00/mo. Zoom Phone offers 60% savings.
Zoom Phone vs Nextiva: which should I choose?
Choose Zoom Phone if you prioritize seamless zoom integration. Choose Nextiva if you need exceptional customer support. Both are solid voip services options.
What's the main difference between Zoom Phone and Nextiva?
The main difference is Zoom Phone offers cloud phone from the video meeting leader, while Nextiva focuses on award-winning voip with top-rated support.