Nextiva vs Zoom Phone
Nextiva and Zoom Phone are both popular options in this category. After extensive testing, Nextiva leads with a 9/10 rating, though the best choice depends on your specific needs.
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Quick Answer
Nextiva beats Zoom Phone for most users. It scores 9/10 vs 8.4/10 and exceptional customer support. Choose Zoom Phone if you need seamless zoom integration.
Nextiva
WinnerAward-winning VoIP with top-rated support
Starting from
$25/mo
Zoom Phone
Cloud phone from the video meeting leader
Starting from
$10/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 9.0/10 | 8.4/10 |
| Starting Price | $25/mo | $10/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | US/Canada | US/Canada (metered option) |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 250 participants | Zoom Meetings integrated |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
Nextiva
- Exceptional customer support
- Intuitive interface
- Reliable call quality
- Built-in CRM features
- Unlimited calling in US/Canada
- Good mobile apps
- Video limited on lower tiers
- Some features require add-ons
- Contract required for best rates
Zoom Phone
- Seamless Zoom integration
- Familiar interface
- Global phone system
- Strong video quality
- Easy for Zoom users
- Competitive pricing
- Best with Zoom ecosystem
- International calling costs extra
- Limited standalone value
Key Difference
The most significant difference is value positioning. Zoom Phone offers excellent quality at a lower price point ($10.00/mo), while Nextiva ($25.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Nextiva
Choose Nextiva if you prioritize exceptional customer support, or value intuitive interface.
Zoom Phone
Choose Zoom Phone if you prioritize seamless zoom integration, or value familiar interface.
Our Verdict
After thorough testing, Nextiva is our winner with a rating of 9/10 compared to Zoom Phone's 8.4/10. Nextiva stands out for its exceptional customer support and intuitive interface. While Zoom Phone is more affordable, Nextiva's advantages justify the price difference for most users. However, Zoom Phone remains an excellent choice if seamless zoom integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is Nextiva better than Zoom Phone?
Nextiva scores higher in our testing (9/10 vs 8.4/10). Nextiva excels at exceptional customer support, while Zoom Phone is better for seamless zoom integration.
Which is cheaper, Nextiva or Zoom Phone?
Zoom Phone is more affordable at $10.00/mo vs $25.00/mo. Zoom Phone offers 60% savings.
Nextiva vs Zoom Phone: which should I choose?
Choose Nextiva if you prioritize exceptional customer support. Choose Zoom Phone if you need seamless zoom integration. Both are solid voip services options.
What's the main difference between Nextiva and Zoom Phone?
The main difference is Nextiva offers award-winning voip with top-rated support, while Zoom Phone focuses on cloud phone from the video meeting leader.