Nextiva vs 8x8
Nextiva and 8x8 are both popular options in this category. After extensive testing, Nextiva leads with a 9/10 rating, though the best choice depends on your specific needs.
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Quick Answer
Nextiva beats 8x8 for most users. It scores 9/10 vs 8.3/10 and exceptional customer support. Choose 8x8 if you need unlimited calling to 48 countries.
Nextiva
WinnerAward-winning VoIP with top-rated support
Starting from
$25/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 9.0/10 | 8.3/10 |
| Starting Price | $25/mo | $28/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | US/Canada | 48 countries |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 250 participants | Up to 500 participants |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
Nextiva
- Exceptional customer support
- Intuitive interface
- Reliable call quality
- Built-in CRM features
- Unlimited calling in US/Canada
- Good mobile apps
- Video limited on lower tiers
- Some features require add-ons
- Contract required for best rates
8x8
- Unlimited calling to 48 countries
- Strong contact center features
- Good video quality
- 99.999% uptime guarantee
- Comprehensive analytics
- Single platform for all comms
- Interface can be complex
- Learning curve for admins
- Support quality inconsistent
Key Difference
The most significant difference is value positioning. Nextiva offers excellent quality at a lower price point ($25.00/mo), while 8x8 ($28.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Nextiva
Choose Nextiva if you prioritize exceptional customer support, or value intuitive interface.
8x8
Choose 8x8 if you prioritize unlimited calling to 48 countries, or value strong contact center features.
Our Verdict
After thorough testing, Nextiva is our winner with a rating of 9/10 compared to 8x8's 8.3/10. Nextiva stands out for its exceptional customer support and intuitive interface. Nextiva also offers better value at its price point. However, 8x8 remains an excellent choice if unlimited calling to 48 countries is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is Nextiva better than 8x8?
Nextiva scores higher in our testing (9/10 vs 8.3/10). Nextiva excels at exceptional customer support, while 8x8 is better for unlimited calling to 48 countries.
Which is cheaper, Nextiva or 8x8?
Nextiva is more affordable at $25.00/mo vs $28.00/mo. Nextiva offers 11% savings.
Nextiva vs 8x8: which should I choose?
Choose Nextiva if you prioritize exceptional customer support. Choose 8x8 if you need unlimited calling to 48 countries. Both are solid voip services options.
What's the main difference between Nextiva and 8x8?
The main difference is Nextiva offers award-winning voip with top-rated support, while 8x8 focuses on enterprise ucaas with global calling.