Microsoft Teams Phone vs Nextiva
Microsoft Teams Phone and Nextiva are both popular options in this category. After extensive testing, Nextiva leads with a 9/10 rating, though the best choice depends on your specific needs.
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Quick Answer
Nextiva beats Microsoft Teams Phone for most users. It scores 9/10 vs 8.2/10 and exceptional customer support. Choose Microsoft Teams Phone if you need native teams integration.
Microsoft Teams Phone
Enterprise calling within Microsoft 365
Starting from
$8/mo
Nextiva
WinnerAward-winning VoIP with top-rated support
Starting from
$25/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.2/10 | 9.0/10 |
| Starting Price | $8/mo | $25/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | With calling plan | US/Canada |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Teams Meetings | Up to 250 participants |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
Microsoft Teams Phone
- Native Teams integration
- Enterprise security
- Familiar Microsoft interface
- Global availability
- Operator Connect options
- Strong compliance features
- Requires Microsoft 365
- Complex licensing
- Setup can be involved
Nextiva
- Exceptional customer support
- Intuitive interface
- Reliable call quality
- Built-in CRM features
- Unlimited calling in US/Canada
- Good mobile apps
- Video limited on lower tiers
- Some features require add-ons
- Contract required for best rates
Key Difference
The most significant difference is value positioning. Microsoft Teams Phone offers excellent quality at a lower price point ($8.00/mo), while Nextiva ($25.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Microsoft Teams Phone
Choose Microsoft Teams Phone if you prioritize native teams integration, or value enterprise security.
Nextiva
Choose Nextiva if you prioritize exceptional customer support, or value intuitive interface.
Our Verdict
After thorough testing, Nextiva is our winner with a rating of 9/10 compared to Microsoft Teams Phone's 8.2/10. Nextiva stands out for its exceptional customer support and intuitive interface. While Microsoft Teams Phone is more affordable, Nextiva's advantages justify the price difference for most users. However, Microsoft Teams Phone remains an excellent choice if native teams integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is Microsoft Teams Phone better than Nextiva?
Nextiva scores higher in our testing (9/10 vs 8.2/10). Nextiva excels at exceptional customer support, while Microsoft Teams Phone is better for native teams integration.
Which is cheaper, Microsoft Teams Phone or Nextiva?
Microsoft Teams Phone is more affordable at $8.00/mo vs $25.00/mo. Microsoft Teams Phone offers 68% savings.
Microsoft Teams Phone vs Nextiva: which should I choose?
Choose Microsoft Teams Phone if you prioritize native teams integration. Choose Nextiva if you need exceptional customer support. Both are solid voip services options.
What's the main difference between Microsoft Teams Phone and Nextiva?
The main difference is Microsoft Teams Phone offers enterprise calling within microsoft 365, while Nextiva focuses on award-winning voip with top-rated support.