Grasshopper vs Nextiva
Grasshopper and Nextiva are both popular options in this category. After extensive testing, Nextiva leads with a 9/10 rating, though the best choice depends on your specific needs.
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Quick Answer
Nextiva beats Grasshopper for most users. It scores 9/10 vs 8.2/10 and exceptional customer support. Choose Grasshopper if you need simple to set up.
Grasshopper
Virtual phone system for small businesses
Starting from
$14/mo
Nextiva
WinnerAward-winning VoIP with top-rated support
Starting from
$25/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.2/10 | 9.0/10 |
| Starting Price | $14/mo | $25/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | US/Canada | US/Canada |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 250 participants | |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
Grasshopper
- Simple to set up
- Works with existing phones
- No hardware needed
- Professional features
- Flat-rate pricing
- Great for solopreneurs
- No true VoIP - uses existing carrier
- Limited integrations
- No video conferencing
- Basic compared to full VoIP
Nextiva
- Exceptional customer support
- Intuitive interface
- Reliable call quality
- Built-in CRM features
- Unlimited calling in US/Canada
- Good mobile apps
- Video limited on lower tiers
- Some features require add-ons
- Contract required for best rates
Key Difference
The key difference: Grasshopper offers business texting while Nextiva provides team messaging. This fundamental distinction shapes who each product serves best.
Which Should You Choose?
Grasshopper
Choose Grasshopper if you prioritize simple to set up, or value works with existing phones.
Nextiva
Choose Nextiva if you prioritize exceptional customer support, or value intuitive interface.
Our Verdict
After thorough testing, Nextiva is our winner with a rating of 9/10 compared to Grasshopper's 8.2/10. Nextiva stands out for its exceptional customer support and intuitive interface. While Grasshopper is more affordable, Nextiva's advantages justify the price difference for most users. However, Grasshopper remains an excellent choice if simple to set up is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is Grasshopper better than Nextiva?
Nextiva scores higher in our testing (9/10 vs 8.2/10). Nextiva excels at exceptional customer support, while Grasshopper is better for simple to set up.
Which is cheaper, Grasshopper or Nextiva?
Grasshopper is more affordable at $14.00/mo vs $25.00/mo. Grasshopper offers 44% savings.
Grasshopper vs Nextiva: which should I choose?
Choose Grasshopper if you prioritize simple to set up. Choose Nextiva if you need exceptional customer support. Both are solid voip services options.
What's the main difference between Grasshopper and Nextiva?
The main difference is Grasshopper offers virtual phone system for small businesses, while Nextiva focuses on award-winning voip with top-rated support.