Grasshopper vs Dialpad
Grasshopper and Dialpad are both popular options in this category. After extensive testing, Dialpad leads with a 8.5/10 rating, though the best choice depends on your specific needs.
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Quick Answer
Dialpad beats Grasshopper for most users. It scores 8.5/10 vs 8.2/10 and ai-powered transcription. Choose Grasshopper if you need simple to set up.
Grasshopper
Virtual phone system for small businesses
Starting from
$14/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.2/10 | 8.5/10 |
| Starting Price | $14/mo | $27/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | US/Canada | US/Canada |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 150 participants | |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
Grasshopper
- Simple to set up
- Works with existing phones
- No hardware needed
- Professional features
- Flat-rate pricing
- Great for solopreneurs
- No true VoIP - uses existing carrier
- Limited integrations
- No video conferencing
- Basic compared to full VoIP
Dialpad
- AI-powered transcription
- Real-time coaching
- Modern interface
- Easy setup
- Built-in analytics
- Excellent mobile app
- Can be pricey
- AI features require higher tiers
- Limited hardware options
Key Difference
The key difference: Grasshopper offers business texting while Dialpad provides team messaging. This fundamental distinction shapes who each product serves best.
Which Should You Choose?
Grasshopper
Choose Grasshopper if you prioritize simple to set up, or value works with existing phones.
Dialpad
Choose Dialpad if you prioritize ai-powered transcription, want to start with a free tier, or value real-time coaching.
Our Verdict
After thorough testing, Dialpad is our winner with a rating of 8.5/10 compared to Grasshopper's 8.2/10. Dialpad stands out for its ai-powered transcription and real-time coaching. While Grasshopper is more affordable, Dialpad's advantages justify the price difference for most users. However, Grasshopper remains an excellent choice if simple to set up is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is Grasshopper better than Dialpad?
Dialpad scores higher in our testing (8.5/10 vs 8.2/10). Dialpad excels at ai-powered transcription, while Grasshopper is better for simple to set up.
Which is cheaper, Grasshopper or Dialpad?
Grasshopper is more affordable at $14.00/mo vs $27.00/mo. Grasshopper offers 48% savings.
Grasshopper vs Dialpad: which should I choose?
Choose Grasshopper if you prioritize simple to set up. Choose Dialpad if you need ai-powered transcription. Both are solid voip services options.
What's the main difference between Grasshopper and Dialpad?
The main difference is Grasshopper offers virtual phone system for small businesses, while Dialpad focuses on ai-powered business communications.