Dialpad vs Grasshopper
Dialpad and Grasshopper are both popular options in this category. After extensive testing, Dialpad leads with a 8.5/10 rating, though the best choice depends on your specific needs.
Some products are sponsored. Rankings reflect our honest assessment. See our affiliate disclosure
Quick Answer
Dialpad beats Grasshopper for most users. It scores 8.5/10 vs 8.2/10 and ai-powered transcription. Choose Grasshopper if you need simple to set up.
Grasshopper
Virtual phone system for small businesses
Starting from
$14/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.5/10 | 8.2/10 |
| Starting Price | $27/mo | $14/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | US/Canada | US/Canada |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 150 participants | |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
Dialpad
- AI-powered transcription
- Real-time coaching
- Modern interface
- Easy setup
- Built-in analytics
- Excellent mobile app
- Can be pricey
- AI features require higher tiers
- Limited hardware options
Grasshopper
- Simple to set up
- Works with existing phones
- No hardware needed
- Professional features
- Flat-rate pricing
- Great for solopreneurs
- No true VoIP - uses existing carrier
- Limited integrations
- No video conferencing
- Basic compared to full VoIP
Key Difference
The key difference: Dialpad offers team messaging while Grasshopper provides business texting. This fundamental distinction shapes who each product serves best.
Which Should You Choose?
Dialpad
Choose Dialpad if you prioritize ai-powered transcription, want to start with a free tier, or value real-time coaching.
Grasshopper
Choose Grasshopper if you prioritize simple to set up, or value works with existing phones.
Our Verdict
After thorough testing, Dialpad is our winner with a rating of 8.5/10 compared to Grasshopper's 8.2/10. Dialpad stands out for its ai-powered transcription and real-time coaching. While Grasshopper is more affordable, Dialpad's advantages justify the price difference for most users. However, Grasshopper remains an excellent choice if simple to set up is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is Dialpad better than Grasshopper?
Dialpad scores higher in our testing (8.5/10 vs 8.2/10). Dialpad excels at ai-powered transcription, while Grasshopper is better for simple to set up.
Which is cheaper, Dialpad or Grasshopper?
Grasshopper is more affordable at $14.00/mo vs $27.00/mo. Grasshopper offers 48% savings.
Dialpad vs Grasshopper: which should I choose?
Choose Dialpad if you prioritize ai-powered transcription. Choose Grasshopper if you need simple to set up. Both are solid voip services options.
What's the main difference between Dialpad and Grasshopper?
The main difference is Dialpad offers ai-powered business communications, while Grasshopper focuses on virtual phone system for small businesses.