Dialpad vs 8x8
Dialpad and 8x8 are both popular options in this category. After extensive testing, Dialpad leads with a 8.5/10 rating, though the best choice depends on your specific needs.
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Quick Answer
Dialpad beats 8x8 for most users. It scores 8.5/10 vs 8.3/10 and ai-powered transcription. Choose 8x8 if you need unlimited calling to 48 countries.
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.5/10 | 8.3/10 |
| Starting Price | $27/mo | $28/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | US/Canada | 48 countries |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 150 participants | Up to 500 participants |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
Dialpad
- AI-powered transcription
- Real-time coaching
- Modern interface
- Easy setup
- Built-in analytics
- Excellent mobile app
- Can be pricey
- AI features require higher tiers
- Limited hardware options
8x8
- Unlimited calling to 48 countries
- Strong contact center features
- Good video quality
- 99.999% uptime guarantee
- Comprehensive analytics
- Single platform for all comms
- Interface can be complex
- Learning curve for admins
- Support quality inconsistent
Key Difference
The key difference: Dialpad offers ai transcription while 8x8 provides contact center. This fundamental distinction shapes who each product serves best.
Which Should You Choose?
Dialpad
Choose Dialpad if you prioritize ai-powered transcription, want to start with a free tier, or value real-time coaching.
8x8
Choose 8x8 if you prioritize unlimited calling to 48 countries, or value strong contact center features.
Our Verdict
After thorough testing, Dialpad is our winner with a rating of 8.5/10 compared to 8x8's 8.3/10. Dialpad stands out for its ai-powered transcription and real-time coaching. Dialpad also offers better value at its price point. However, 8x8 remains an excellent choice if unlimited calling to 48 countries is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is Dialpad better than 8x8?
Dialpad scores higher in our testing (8.5/10 vs 8.3/10). Dialpad excels at ai-powered transcription, while 8x8 is better for unlimited calling to 48 countries.
Which is cheaper, Dialpad or 8x8?
Dialpad is more affordable at $27.00/mo vs $28.00/mo. Dialpad offers 4% savings.
Dialpad vs 8x8: which should I choose?
Choose Dialpad if you prioritize ai-powered transcription. Choose 8x8 if you need unlimited calling to 48 countries. Both are solid voip services options.
What's the main difference between Dialpad and 8x8?
The main difference is Dialpad offers ai-powered business communications, while 8x8 focuses on enterprise ucaas with global calling.