8x8 vs Nextiva
8x8 and Nextiva are both popular options in this category. After extensive testing, Nextiva leads with a 9/10 rating, though the best choice depends on your specific needs.
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Quick Answer
Nextiva beats 8x8 for most users. It scores 9/10 vs 8.3/10 and exceptional customer support. Choose 8x8 if you need unlimited calling to 48 countries.
Nextiva
WinnerAward-winning VoIP with top-rated support
Starting from
$25/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.3/10 | 9.0/10 |
| Starting Price | $28/mo | $25/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | 48 countries | US/Canada |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 500 participants | Up to 250 participants |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
8x8
- Unlimited calling to 48 countries
- Strong contact center features
- Good video quality
- 99.999% uptime guarantee
- Comprehensive analytics
- Single platform for all comms
- Interface can be complex
- Learning curve for admins
- Support quality inconsistent
Nextiva
- Exceptional customer support
- Intuitive interface
- Reliable call quality
- Built-in CRM features
- Unlimited calling in US/Canada
- Good mobile apps
- Video limited on lower tiers
- Some features require add-ons
- Contract required for best rates
Key Difference
The most significant difference is value positioning. Nextiva offers excellent quality at a lower price point ($25.00/mo), while 8x8 ($28.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
8x8
Choose 8x8 if you prioritize unlimited calling to 48 countries, or value strong contact center features.
Nextiva
Choose Nextiva if you prioritize exceptional customer support, or value intuitive interface.
Our Verdict
After thorough testing, Nextiva is our winner with a rating of 9/10 compared to 8x8's 8.3/10. Nextiva stands out for its exceptional customer support and intuitive interface. Nextiva also offers better value at its price point. However, 8x8 remains an excellent choice if unlimited calling to 48 countries is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is 8x8 better than Nextiva?
Nextiva scores higher in our testing (9/10 vs 8.3/10). Nextiva excels at exceptional customer support, while 8x8 is better for unlimited calling to 48 countries.
Which is cheaper, 8x8 or Nextiva?
Nextiva is more affordable at $25.00/mo vs $28.00/mo. Nextiva offers 11% savings.
8x8 vs Nextiva: which should I choose?
Choose 8x8 if you prioritize unlimited calling to 48 countries. Choose Nextiva if you need exceptional customer support. Both are solid voip services options.
What's the main difference between 8x8 and Nextiva?
The main difference is 8x8 offers enterprise ucaas with global calling, while Nextiva focuses on award-winning voip with top-rated support.