8x8 vs Microsoft Teams Phone
8x8 and Microsoft Teams Phone are both popular options in this category. After extensive testing, 8x8 leads with a 8.3/10 rating, though the best choice depends on your specific needs.
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Quick Answer
8x8 beats Microsoft Teams Phone for most users. It scores 8.3/10 vs 8.2/10 and unlimited calling to 48 countries. Choose Microsoft Teams Phone if you need native teams integration.
8x8
WinnerEnterprise UCaaS with global calling
Starting from
$28/mo
Microsoft Teams Phone
Enterprise calling within Microsoft 365
Starting from
$8/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.3/10 | 8.2/10 |
| Starting Price | $28/mo | $8/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | 48 countries | With calling plan |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 500 participants | Teams Meetings |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
8x8
- Unlimited calling to 48 countries
- Strong contact center features
- Good video quality
- 99.999% uptime guarantee
- Comprehensive analytics
- Single platform for all comms
- Interface can be complex
- Learning curve for admins
- Support quality inconsistent
Microsoft Teams Phone
- Native Teams integration
- Enterprise security
- Familiar Microsoft interface
- Global availability
- Operator Connect options
- Strong compliance features
- Requires Microsoft 365
- Complex licensing
- Setup can be involved
Key Difference
The key difference: 8x8 offers contact center while Microsoft Teams Phone provides direct routing. This fundamental distinction shapes who each product serves best.
Which Should You Choose?
8x8
Choose 8x8 if you prioritize unlimited calling to 48 countries, or value strong contact center features.
Microsoft Teams Phone
Choose Microsoft Teams Phone if you prioritize native teams integration, or value enterprise security.
Our Verdict
After thorough testing, 8x8 is our winner with a rating of 8.3/10 compared to Microsoft Teams Phone's 8.2/10. 8x8 stands out for its unlimited calling to 48 countries and strong contact center features. While Microsoft Teams Phone is more affordable, 8x8's advantages justify the price difference for most users. However, Microsoft Teams Phone remains an excellent choice if native teams integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is 8x8 better than Microsoft Teams Phone?
8x8 scores higher in our testing (8.3/10 vs 8.2/10). 8x8 excels at unlimited calling to 48 countries, while Microsoft Teams Phone is better for native teams integration.
Which is cheaper, 8x8 or Microsoft Teams Phone?
Microsoft Teams Phone is more affordable at $8.00/mo vs $28.00/mo. Microsoft Teams Phone offers 71% savings.
8x8 vs Microsoft Teams Phone: which should I choose?
Choose 8x8 if you prioritize unlimited calling to 48 countries. Choose Microsoft Teams Phone if you need native teams integration. Both are solid voip services options.
What's the main difference between 8x8 and Microsoft Teams Phone?
The main difference is 8x8 offers enterprise ucaas with global calling, while Microsoft Teams Phone focuses on enterprise calling within microsoft 365.