8x8 vs GoTo Connect
8x8 and GoTo Connect are both popular options in this category. After extensive testing, 8x8 leads with a 8.3/10 rating, though the best choice depends on your specific needs.
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Quick Answer
8x8 beats GoTo Connect for most users. It scores 8.3/10 vs 8/10 and unlimited calling to 48 countries. Choose GoTo Connect if you need all-in-one solution.
8x8
WinnerEnterprise UCaaS with global calling
Starting from
$28/mo
GoTo Connect
Unified communications with flexible pricing
Starting from
$27/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.3/10 | 8.0/10 |
| Starting Price | $28/mo | $27/mo |
| User Reviews | ||
| Calling Features | ||
| Unlimited Calling | 48 countries | 50+ countries |
| International Calling | ||
| Toll-Free Numbers | ||
| Auto Attendant | ||
| Collaboration | ||
| Video Conferencing | Up to 500 participants | Up to 250 participants |
| Team Messaging | ||
| Screen Sharing | ||
| Features | ||
| Mobile App | ||
| CRM Integration | ||
| Call Recording | ||
| Voicemail Transcription | ||
Pros & Cons Breakdown
8x8
- Unlimited calling to 48 countries
- Strong contact center features
- Good video quality
- 99.999% uptime guarantee
- Comprehensive analytics
- Single platform for all comms
- Interface can be complex
- Learning curve for admins
- Support quality inconsistent
GoTo Connect
- All-in-one solution
- Easy administration
- Good reliability
- Flexible plans
- Quality support
- Customizable call flows
- Interface dated in places
- Mobile app could be better
- Feature parity across plans
Key Difference
The key difference: 8x8 offers contact center while GoTo Connect provides call analytics. This fundamental distinction shapes who each product serves best.
Which Should You Choose?
8x8
Choose 8x8 if you prioritize unlimited calling to 48 countries, or value strong contact center features.
GoTo Connect
Choose GoTo Connect if you prioritize all-in-one solution, or value easy administration.
Our Verdict
After thorough testing, 8x8 is our winner with a rating of 8.3/10 compared to GoTo Connect's 8/10. 8x8 stands out for its unlimited calling to 48 countries and strong contact center features. While GoTo Connect is more affordable, 8x8's advantages justify the price difference for most users. However, GoTo Connect remains an excellent choice if all-in-one solution is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
Consider the migration effort before switching. Most services offer data export, but rebuilding workflows and configurations takes time. Evaluate whether the benefits outweigh the switching costs.
Frequently Asked Questions
Is 8x8 better than GoTo Connect?
8x8 scores higher in our testing (8.3/10 vs 8/10). 8x8 excels at unlimited calling to 48 countries, while GoTo Connect is better for all-in-one solution.
Which is cheaper, 8x8 or GoTo Connect?
GoTo Connect is more affordable at $27.00/mo vs $28.00/mo. GoTo Connect offers 4% savings.
8x8 vs GoTo Connect: which should I choose?
Choose 8x8 if you prioritize unlimited calling to 48 countries. Choose GoTo Connect if you need all-in-one solution. Both are solid voip services options.
What's the main difference between 8x8 and GoTo Connect?
The main difference is 8x8 offers enterprise ucaas with global calling, while GoTo Connect focuses on unified communications with flexible pricing.