Zoho CRM vs Zendesk Sell
In the CRM space, Zoho CRM and Zendesk Sell serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Zoho CRM leads with 8.4/10, but your sales process might align better with the alternative.
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Quick Answer
Zoho CRM beats Zendesk Sell for most users. It scores 8.4/10 vs 8.1/10 and competitive pricing. Choose Zendesk Sell if you need seamless zendesk support integration.
Zoho CRM
WinnerAffordable CRM with comprehensive feature set
Starting from
$14/mo
Zendesk Sell
Sales CRM with Zendesk Support integration
Starting from
$19/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.4/10 | 8.1/10 |
| Starting Price | $14/mo | $19/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | Unlimited |
| Users | 3 (free) | 3 (Team plan) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 500+ | 1000+ |
| API Access | ||
Pros & Cons Breakdown
Zoho CRM
- Competitive pricing
- Free plan for 3 users
- Part of Zoho ecosystem
- Zia AI assistant
- Extensive customization
- Blueprint process management
- Interface feels dated
- Learning curve exists
- Support can be slow
Zendesk Sell
- Seamless Zendesk Support integration
- Built-in phone and power dialer
- AI-powered lead scoring
- Full-featured mobile app
- 1,000+ marketplace integrations
- Contact enrichment and prospecting
- 14-day free trial
- Task automation on higher tiers only
- Team plan limited to 3 users
- Advanced analytics require Explore add-on
- Gets expensive at scale
Key Difference
The most significant difference is value positioning. Zoho CRM offers excellent quality at a lower price point ($0.00/mo), while Zendesk Sell ($19.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Zoho CRM
Choose Zoho CRM if you prioritize competitive pricing, want to start with a free tier, need unlimited usage, or value free plan for 3 users.
Zendesk Sell
Choose Zendesk Sell if you prioritize seamless zendesk support integration, need unlimited usage, or value built-in phone and power dialer.
Our Verdict
After thorough testing, Zoho CRM is our winner with a rating of 8.4/10 compared to Zendesk Sell's 8.1/10. Zoho CRM stands out for its competitive pricing and free plan for 3 users. Zoho CRM also offers better value at its price point. However, Zendesk Sell remains an excellent choice if seamless zendesk support integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Zoho CRM and Zendesk Sell offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Zoho CRM better than Zendesk Sell?
Zoho CRM scores higher in our testing (8.4/10 vs 8.1/10). Zoho CRM excels at competitive pricing, while Zendesk Sell is better for seamless zendesk support integration.
Which is cheaper, Zoho CRM or Zendesk Sell?
Zoho CRM is more affordable at $0.00/mo vs $19.00/mo. Zoho CRM offers 100% savings.
Zoho CRM vs Zendesk Sell: which should I choose?
Choose Zoho CRM if you prioritize competitive pricing. Choose Zendesk Sell if you need seamless zendesk support integration. Both are solid crm software options.
What's the main difference between Zoho CRM and Zendesk Sell?
The main difference is Zoho CRM offers affordable crm with comprehensive feature set, while Zendesk Sell focuses on sales crm with zendesk support integration.