Salesforce vs Zendesk Sell
In the CRM space, Salesforce and Zendesk Sell serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Salesforce leads with 9/10, but your sales process might align better with the alternative.
Some products are sponsored. Rankings reflect our honest assessment. See our affiliate disclosure
Quick Answer
Salesforce beats Zendesk Sell for most users. It scores 9/10 vs 8.1/10 and industry-leading features. Choose Zendesk Sell if you need seamless zendesk support integration.
Salesforce
WinnerEnterprise-leading CRM with unlimited customization
Starting from
$25/mo
Zendesk Sell
Sales CRM with Zendesk Support integration
Starting from
$19/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 9.0/10 | 8.1/10 |
| Starting Price | $25/mo | $19/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | Unlimited |
| Users | Per seat pricing | 3 (Team plan) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 3000+ | 1000+ |
| API Access | ||
Pros & Cons Breakdown
Salesforce
- Industry-leading features
- Highly customizable
- Massive app ecosystem
- Powerful automation
- Advanced analytics (Einstein AI)
- Scales to any size
- Expensive for small businesses
- Steep learning curve
- Can be overwhelming
Zendesk Sell
- Seamless Zendesk Support integration
- Built-in phone and power dialer
- AI-powered lead scoring
- Full-featured mobile app
- 1,000+ marketplace integrations
- Contact enrichment and prospecting
- 14-day free trial
- Task automation on higher tiers only
- Team plan limited to 3 users
- Advanced analytics require Explore add-on
- Gets expensive at scale
Key Difference
The most significant difference is value positioning. Zendesk Sell offers excellent quality at a lower price point ($19.00/mo), while Salesforce ($25.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Salesforce
Choose Salesforce if you prioritize industry-leading features, need unlimited usage, or value highly customizable.
Zendesk Sell
Choose Zendesk Sell if you prioritize seamless zendesk support integration, need unlimited usage, or value built-in phone and power dialer.
Our Verdict
After thorough testing, Salesforce is our winner with a rating of 9/10 compared to Zendesk Sell's 8.1/10. Salesforce stands out for its industry-leading features and highly customizable. While Zendesk Sell is more affordable, Salesforce's advantages justify the price difference for most users. However, Zendesk Sell remains an excellent choice if seamless zendesk support integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Salesforce and Zendesk Sell offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Salesforce better than Zendesk Sell?
Salesforce scores higher in our testing (9/10 vs 8.1/10). Salesforce excels at industry-leading features, while Zendesk Sell is better for seamless zendesk support integration.
Which is cheaper, Salesforce or Zendesk Sell?
Zendesk Sell is more affordable at $19.00/mo vs $25.00/mo. Zendesk Sell offers 24% savings.
Salesforce vs Zendesk Sell: which should I choose?
Choose Salesforce if you prioritize industry-leading features. Choose Zendesk Sell if you need seamless zendesk support integration. Both are solid crm software options.
What's the main difference between Salesforce and Zendesk Sell?
The main difference is Salesforce offers enterprise-leading crm with unlimited customization, while Zendesk Sell focuses on sales crm with zendesk support integration.