Pipedrive vs Zendesk Sell
In the CRM space, Pipedrive and Zendesk Sell serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Pipedrive leads with 8.8/10, but your sales process might align better with the alternative.
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Quick Answer
Pipedrive beats Zendesk Sell for most users. It scores 8.8/10 vs 8.1/10 and intuitive visual pipeline. Choose Zendesk Sell if you need seamless zendesk support integration.
Pipedrive
WinnerSales-focused CRM with visual pipeline
Starting from
$14/mo
Zendesk Sell
Sales CRM with Zendesk Support integration
Starting from
$19/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.8/10 | 8.1/10 |
| Starting Price | $14/mo | $19/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | Unlimited |
| Users | Per seat pricing | 3 (Team plan) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 350+ | 1000+ |
| API Access | ||
Pros & Cons Breakdown
Pipedrive
- Intuitive visual pipeline
- Designed for sales teams
- Great email integration
- Activity-based selling
- Affordable pricing
- Easy to get started
- No free plan
- Limited marketing features
- Basic reporting on lower tiers
Zendesk Sell
- Seamless Zendesk Support integration
- Built-in phone and power dialer
- AI-powered lead scoring
- Full-featured mobile app
- 1,000+ marketplace integrations
- Contact enrichment and prospecting
- 14-day free trial
- Task automation on higher tiers only
- Team plan limited to 3 users
- Advanced analytics require Explore add-on
- Gets expensive at scale
Key Difference
The most significant difference is value positioning. Pipedrive offers excellent quality at a lower price point ($14.00/mo), while Zendesk Sell ($19.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Pipedrive
Choose Pipedrive if you prioritize intuitive visual pipeline, need unlimited usage, or value designed for sales teams.
Zendesk Sell
Choose Zendesk Sell if you prioritize seamless zendesk support integration, need unlimited usage, or value built-in phone and power dialer.
Our Verdict
After thorough testing, Pipedrive is our winner with a rating of 8.8/10 compared to Zendesk Sell's 8.1/10. Pipedrive stands out for its intuitive visual pipeline and designed for sales teams. Pipedrive also offers better value at its price point. However, Zendesk Sell remains an excellent choice if seamless zendesk support integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Pipedrive and Zendesk Sell offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Pipedrive better than Zendesk Sell?
Pipedrive scores higher in our testing (8.8/10 vs 8.1/10). Pipedrive excels at intuitive visual pipeline, while Zendesk Sell is better for seamless zendesk support integration.
Which is cheaper, Pipedrive or Zendesk Sell?
Pipedrive is more affordable at $14.00/mo vs $19.00/mo. Pipedrive offers 26% savings.
Pipedrive vs Zendesk Sell: which should I choose?
Choose Pipedrive if you prioritize intuitive visual pipeline. Choose Zendesk Sell if you need seamless zendesk support integration. Both are solid crm software options.
What's the main difference between Pipedrive and Zendesk Sell?
The main difference is Pipedrive offers sales-focused crm with visual pipeline, while Zendesk Sell focuses on sales crm with zendesk support integration.