Monday Sales CRM vs Freshsales
In the CRM space, Monday Sales CRM and Freshsales serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Monday Sales CRM leads with 8.8/10, but your sales process might align better with the alternative.
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Quick Answer
Monday Sales CRM beats Freshsales for most users. It scores 8.8/10 vs 8.4/10 and highly visual and customizable. Choose Freshsales if you need built-in phone and email.
Monday Sales CRM
WinnerVisual CRM built on Monday.com Work OS
Starting from
$12/mo
Freshsales
Modern CRM with built-in phone and email
Starting from
$15/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.8/10 | 8.4/10 |
| Starting Price | $12/mo | $15/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | Unlimited |
| Users | 2 (free) | 3 (free) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 200+ | 100+ |
| API Access | ||
Pros & Cons Breakdown
Monday Sales CRM
- Highly visual and customizable
- Built on powerful Work OS platform
- Two-way Gmail/Outlook sync
- AI email generator
- 360° contact card view
- Great automation capabilities
- Integrates with full Monday.com ecosystem
- Minimum 3 seats on paid plans
- Advanced features locked to higher tiers
- Costs rise quickly with add-ons
- No free plan beyond 2 users
Freshsales
- Built-in phone and email
- AI-powered lead scoring
- Generous free plan
- Clean, modern interface
- Good mobile apps
- Affordable pricing
- Limited third-party integrations
- Fewer advanced features
- Reporting is basic
Key Difference
The core difference lies in approach: Monday Sales CRM focuses on highly visual and customizable, while Freshsales emphasizes built-in phone and email. Both philosophies have merit depending on your priorities.
Which Should You Choose?
Monday Sales CRM
Choose Monday Sales CRM if you prioritize highly visual and customizable, want to start with a free tier, need unlimited usage, or value built on powerful work os platform.
Freshsales
Choose Freshsales if you prioritize built-in phone and email, want to start with a free tier, need unlimited usage, or value ai-powered lead scoring.
Our Verdict
After thorough testing, Monday Sales CRM is our winner with a rating of 8.8/10 compared to Freshsales's 8.4/10. Monday Sales CRM stands out for its highly visual and customizable and built on powerful work os platform. While Freshsales is more affordable, Monday Sales CRM's advantages justify the price difference for most users. However, Freshsales remains an excellent choice if built-in phone and email is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Monday Sales CRM and Freshsales offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Monday Sales CRM better than Freshsales?
Monday Sales CRM scores higher in our testing (8.8/10 vs 8.4/10). Monday Sales CRM excels at highly visual and customizable, while Freshsales is better for built-in phone and email.
Which is cheaper, Monday Sales CRM or Freshsales?
Freshsales is more affordable at $0.00/mo vs $0.00/mo. Freshsales offers NaN% savings.
Monday Sales CRM vs Freshsales: which should I choose?
Choose Monday Sales CRM if you prioritize highly visual and customizable. Choose Freshsales if you need built-in phone and email. Both are solid crm software options.
What's the main difference between Monday Sales CRM and Freshsales?
The main difference is Monday Sales CRM offers visual crm built on monday.com work os, while Freshsales focuses on modern crm with built-in phone and email.