HubSpot CRM vs Freshsales
In the CRM space, HubSpot CRM and Freshsales serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. HubSpot CRM leads with 9.3/10, but your sales process might align better with the alternative.
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Quick Answer
HubSpot CRM beats Freshsales for most users. It scores 9.3/10 vs 8.4/10 and robust free forever plan. Choose Freshsales if you need built-in phone and email.
HubSpot CRM
WinnerPowerful free CRM with full marketing suite
Starting from
$20/mo
Freshsales
Modern CRM with built-in phone and email
Starting from
$15/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 9.3/10 | 8.4/10 |
| Starting Price | $20/mo | $15/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | 1,000,000 | Unlimited |
| Users | Unlimited (free) | 3 (free) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 500+ | 100+ |
| API Access | ||
Pros & Cons Breakdown
HubSpot CRM
- Robust free forever plan
- Excellent user interface
- Full marketing suite available
- Great email tracking
- Live chat and chatbots
- Extensive integrations
- Paid plans are expensive
- Advanced features locked behind hubs
- Can get complex quickly
Freshsales
- Built-in phone and email
- AI-powered lead scoring
- Generous free plan
- Clean, modern interface
- Good mobile apps
- Affordable pricing
- Limited third-party integrations
- Fewer advanced features
- Reporting is basic
Key Difference
The core difference lies in approach: HubSpot CRM focuses on robust free forever plan, while Freshsales emphasizes built-in phone and email. Both philosophies have merit depending on your priorities.
Which Should You Choose?
HubSpot CRM
Choose HubSpot CRM if you prioritize robust free forever plan, want to start with a free tier, need unlimited usage, or value excellent user interface.
Freshsales
Choose Freshsales if you prioritize built-in phone and email, want to start with a free tier, need unlimited usage, or value ai-powered lead scoring.
Our Verdict
After thorough testing, HubSpot CRM is our winner with a rating of 9.3/10 compared to Freshsales's 8.4/10. HubSpot CRM stands out for its robust free forever plan and excellent user interface. While Freshsales is more affordable, HubSpot CRM's advantages justify the price difference for most users. However, Freshsales remains an excellent choice if built-in phone and email is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both HubSpot CRM and Freshsales offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is HubSpot CRM better than Freshsales?
HubSpot CRM scores higher in our testing (9.3/10 vs 8.4/10). HubSpot CRM excels at robust free forever plan, while Freshsales is better for built-in phone and email.
Which is cheaper, HubSpot CRM or Freshsales?
Freshsales is more affordable at $0.00/mo vs $0.00/mo. Freshsales offers NaN% savings.
HubSpot CRM vs Freshsales: which should I choose?
Choose HubSpot CRM if you prioritize robust free forever plan. Choose Freshsales if you need built-in phone and email. Both are solid crm software options.
What's the main difference between HubSpot CRM and Freshsales?
The main difference is HubSpot CRM offers powerful free crm with full marketing suite, while Freshsales focuses on modern crm with built-in phone and email.