Freshsales vs Zendesk Sell
In the CRM space, Freshsales and Zendesk Sell serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Freshsales leads with 8.4/10, but your sales process might align better with the alternative.
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Quick Answer
Freshsales beats Zendesk Sell for most users. It scores 8.4/10 vs 8.1/10 and built-in phone and email. Choose Zendesk Sell if you need seamless zendesk support integration.
Freshsales
WinnerModern CRM with built-in phone and email
Starting from
$15/mo
Zendesk Sell
Sales CRM with Zendesk Support integration
Starting from
$19/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.4/10 | 8.1/10 |
| Starting Price | $15/mo | $19/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | Unlimited |
| Users | 3 (free) | 3 (Team plan) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 100+ | 1000+ |
| API Access | ||
Pros & Cons Breakdown
Freshsales
- Built-in phone and email
- AI-powered lead scoring
- Generous free plan
- Clean, modern interface
- Good mobile apps
- Affordable pricing
- Limited third-party integrations
- Fewer advanced features
- Reporting is basic
Zendesk Sell
- Seamless Zendesk Support integration
- Built-in phone and power dialer
- AI-powered lead scoring
- Full-featured mobile app
- 1,000+ marketplace integrations
- Contact enrichment and prospecting
- 14-day free trial
- Task automation on higher tiers only
- Team plan limited to 3 users
- Advanced analytics require Explore add-on
- Gets expensive at scale
Key Difference
The most significant difference is value positioning. Freshsales offers excellent quality at a lower price point ($0.00/mo), while Zendesk Sell ($19.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Freshsales
Choose Freshsales if you prioritize built-in phone and email, want to start with a free tier, need unlimited usage, or value ai-powered lead scoring.
Zendesk Sell
Choose Zendesk Sell if you prioritize seamless zendesk support integration, need unlimited usage, or value built-in phone and power dialer.
Our Verdict
After thorough testing, Freshsales is our winner with a rating of 8.4/10 compared to Zendesk Sell's 8.1/10. Freshsales stands out for its built-in phone and email and ai-powered lead scoring. Freshsales also offers better value at its price point. However, Zendesk Sell remains an excellent choice if seamless zendesk support integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Freshsales and Zendesk Sell offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Freshsales better than Zendesk Sell?
Freshsales scores higher in our testing (8.4/10 vs 8.1/10). Freshsales excels at built-in phone and email, while Zendesk Sell is better for seamless zendesk support integration.
Which is cheaper, Freshsales or Zendesk Sell?
Freshsales is more affordable at $0.00/mo vs $19.00/mo. Freshsales offers 100% savings.
Freshsales vs Zendesk Sell: which should I choose?
Choose Freshsales if you prioritize built-in phone and email. Choose Zendesk Sell if you need seamless zendesk support integration. Both are solid crm software options.
What's the main difference between Freshsales and Zendesk Sell?
The main difference is Freshsales offers modern crm with built-in phone and email, while Zendesk Sell focuses on sales crm with zendesk support integration.