Copper vs Zendesk Sell
In the CRM space, Copper and Zendesk Sell serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Copper leads with 8.5/10, but your sales process might align better with the alternative.
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Quick Answer
Copper beats Zendesk Sell for most users. It scores 8.5/10 vs 8.1/10 and built specifically for google workspace. Choose Zendesk Sell if you need seamless zendesk support integration.
Copper
WinnerGoogle Workspace-native CRM with Gmail integration
Starting from
$12/mo
Zendesk Sell
Sales CRM with Zendesk Support integration
Starting from
$19/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.5/10 | 8.1/10 |
| Starting Price | $12/mo | $19/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | 1,000-Unlimited | Unlimited |
| Users | Per seat pricing | 3 (Team plan) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 100+ | 1000+ |
| API Access | ||
Pros & Cons Breakdown
Copper
- Built specifically for Google Workspace
- Seamless Gmail Chrome extension
- Automatic data capture from emails
- Google Sheets reporting add-on
- Workflow automation saves 8+ hrs/week
- Contact enrichment included
- 14-day free trial
- Only works with Google Workspace
- Business plan expensive at $134/user
- Starter plan has no pipelines
- Annual billing required for best rates
Zendesk Sell
- Seamless Zendesk Support integration
- Built-in phone and power dialer
- AI-powered lead scoring
- Full-featured mobile app
- 1,000+ marketplace integrations
- Contact enrichment and prospecting
- 14-day free trial
- Task automation on higher tiers only
- Team plan limited to 3 users
- Advanced analytics require Explore add-on
- Gets expensive at scale
Key Difference
The most significant difference is value positioning. Copper offers excellent quality at a lower price point ($12.00/mo), while Zendesk Sell ($19.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Copper
Choose Copper if you prioritize built specifically for google workspace, need unlimited usage, or value seamless gmail chrome extension.
Zendesk Sell
Choose Zendesk Sell if you prioritize seamless zendesk support integration, need unlimited usage, or value built-in phone and power dialer.
Our Verdict
After thorough testing, Copper is our winner with a rating of 8.5/10 compared to Zendesk Sell's 8.1/10. Copper stands out for its built specifically for google workspace and seamless gmail chrome extension. Copper also offers better value at its price point. However, Zendesk Sell remains an excellent choice if seamless zendesk support integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Copper and Zendesk Sell offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Copper better than Zendesk Sell?
Copper scores higher in our testing (8.5/10 vs 8.1/10). Copper excels at built specifically for google workspace, while Zendesk Sell is better for seamless zendesk support integration.
Which is cheaper, Copper or Zendesk Sell?
Copper is more affordable at $12.00/mo vs $19.00/mo. Copper offers 37% savings.
Copper vs Zendesk Sell: which should I choose?
Choose Copper if you prioritize built specifically for google workspace. Choose Zendesk Sell if you need seamless zendesk support integration. Both are solid crm software options.
What's the main difference between Copper and Zendesk Sell?
The main difference is Copper offers google workspace-native crm with gmail integration, while Zendesk Sell focuses on sales crm with zendesk support integration.