Copper vs Freshsales
In the CRM space, Copper and Freshsales serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Copper leads with 8.5/10, but your sales process might align better with the alternative.
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Quick Answer
Copper beats Freshsales for most users. It scores 8.5/10 vs 8.4/10 and built specifically for google workspace. Choose Freshsales if you need built-in phone and email.
Copper
WinnerGoogle Workspace-native CRM with Gmail integration
Starting from
$12/mo
Freshsales
Modern CRM with built-in phone and email
Starting from
$15/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.5/10 | 8.4/10 |
| Starting Price | $12/mo | $15/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | 1,000-Unlimited | Unlimited |
| Users | Per seat pricing | 3 (free) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 100+ | 100+ |
| API Access | ||
Pros & Cons Breakdown
Copper
- Built specifically for Google Workspace
- Seamless Gmail Chrome extension
- Automatic data capture from emails
- Google Sheets reporting add-on
- Workflow automation saves 8+ hrs/week
- Contact enrichment included
- 14-day free trial
- Only works with Google Workspace
- Business plan expensive at $134/user
- Starter plan has no pipelines
- Annual billing required for best rates
Freshsales
- Built-in phone and email
- AI-powered lead scoring
- Generous free plan
- Clean, modern interface
- Good mobile apps
- Affordable pricing
- Limited third-party integrations
- Fewer advanced features
- Reporting is basic
Key Difference
The most significant difference is value positioning. Freshsales offers excellent quality at a lower price point ($0.00/mo), while Copper ($12.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Copper
Choose Copper if you prioritize built specifically for google workspace, need unlimited usage, or value seamless gmail chrome extension.
Freshsales
Choose Freshsales if you prioritize built-in phone and email, want to start with a free tier, need unlimited usage, or value ai-powered lead scoring.
Our Verdict
After thorough testing, Copper is our winner with a rating of 8.5/10 compared to Freshsales's 8.4/10. Copper stands out for its built specifically for google workspace and seamless gmail chrome extension. While Freshsales is more affordable, Copper's advantages justify the price difference for most users. However, Freshsales remains an excellent choice if built-in phone and email is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Copper and Freshsales offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Copper better than Freshsales?
Copper scores higher in our testing (8.5/10 vs 8.4/10). Copper excels at built specifically for google workspace, while Freshsales is better for built-in phone and email.
Which is cheaper, Copper or Freshsales?
Freshsales is more affordable at $0.00/mo vs $12.00/mo. Freshsales offers 100% savings.
Copper vs Freshsales: which should I choose?
Choose Copper if you prioritize built specifically for google workspace. Choose Freshsales if you need built-in phone and email. Both are solid crm software options.
What's the main difference between Copper and Freshsales?
The main difference is Copper offers google workspace-native crm with gmail integration, while Freshsales focuses on modern crm with built-in phone and email.