Close vs Zoho CRM
In the CRM space, Close and Zoho CRM serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Close leads with 8.6/10, but your sales process might align better with the alternative.
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Quick Answer
Close beats Zoho CRM for most users. It scores 8.6/10 vs 8.4/10 and built-in calling and sms. Choose Zoho CRM if you need competitive pricing.
Close
WinnerInside sales CRM with built-in communication
Starting from
$49/mo
Zoho CRM
Affordable CRM with comprehensive feature set
Starting from
$14/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.6/10 | 8.4/10 |
| Starting Price | $49/mo | $14/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | Unlimited |
| Users | Per seat pricing | 3 (free) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 50+ | 500+ |
| API Access | ||
Pros & Cons Breakdown
Close
- Built-in calling and SMS
- Power dialer included
- Excellent email sequences
- Fast and responsive
- Great for inside sales
- Strong API
- No free plan
- Expensive for small teams
- Limited marketing features
Zoho CRM
- Competitive pricing
- Free plan for 3 users
- Part of Zoho ecosystem
- Zia AI assistant
- Extensive customization
- Blueprint process management
- Interface feels dated
- Learning curve exists
- Support can be slow
Key Difference
The most significant difference is value positioning. Zoho CRM offers excellent quality at a lower price point ($0.00/mo), while Close ($49.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Close
Choose Close if you prioritize built-in calling and sms, need unlimited usage, or value power dialer included.
Zoho CRM
Choose Zoho CRM if you prioritize competitive pricing, want to start with a free tier, need unlimited usage, or value free plan for 3 users.
Our Verdict
After thorough testing, Close is our winner with a rating of 8.6/10 compared to Zoho CRM's 8.4/10. Close stands out for its built-in calling and sms and power dialer included. While Zoho CRM is more affordable, Close's advantages justify the price difference for most users. However, Zoho CRM remains an excellent choice if competitive pricing is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Close and Zoho CRM offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Close better than Zoho CRM?
Close scores higher in our testing (8.6/10 vs 8.4/10). Close excels at built-in calling and sms, while Zoho CRM is better for competitive pricing.
Which is cheaper, Close or Zoho CRM?
Zoho CRM is more affordable at $0.00/mo vs $49.00/mo. Zoho CRM offers 100% savings.
Close vs Zoho CRM: which should I choose?
Choose Close if you prioritize built-in calling and sms. Choose Zoho CRM if you need competitive pricing. Both are solid crm software options.
What's the main difference between Close and Zoho CRM?
The main difference is Close offers inside sales crm with built-in communication, while Zoho CRM focuses on affordable crm with comprehensive feature set.