Close vs Zendesk Sell
In the CRM space, Close and Zendesk Sell serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Close leads with 8.6/10, but your sales process might align better with the alternative.
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Quick Answer
Close beats Zendesk Sell for most users. It scores 8.6/10 vs 8.1/10 and built-in calling and sms. Choose Zendesk Sell if you need seamless zendesk support integration.
Close
WinnerInside sales CRM with built-in communication
Starting from
$49/mo
Zendesk Sell
Sales CRM with Zendesk Support integration
Starting from
$19/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.6/10 | 8.1/10 |
| Starting Price | $49/mo | $19/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | Unlimited |
| Users | Per seat pricing | 3 (Team plan) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 50+ | 1000+ |
| API Access | ||
Pros & Cons Breakdown
Close
- Built-in calling and SMS
- Power dialer included
- Excellent email sequences
- Fast and responsive
- Great for inside sales
- Strong API
- No free plan
- Expensive for small teams
- Limited marketing features
Zendesk Sell
- Seamless Zendesk Support integration
- Built-in phone and power dialer
- AI-powered lead scoring
- Full-featured mobile app
- 1,000+ marketplace integrations
- Contact enrichment and prospecting
- 14-day free trial
- Task automation on higher tiers only
- Team plan limited to 3 users
- Advanced analytics require Explore add-on
- Gets expensive at scale
Key Difference
The most significant difference is value positioning. Zendesk Sell offers excellent quality at a lower price point ($19.00/mo), while Close ($49.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Close
Choose Close if you prioritize built-in calling and sms, need unlimited usage, or value power dialer included.
Zendesk Sell
Choose Zendesk Sell if you prioritize seamless zendesk support integration, need unlimited usage, or value built-in phone and power dialer.
Our Verdict
After thorough testing, Close is our winner with a rating of 8.6/10 compared to Zendesk Sell's 8.1/10. Close stands out for its built-in calling and sms and power dialer included. While Zendesk Sell is more affordable, Close's advantages justify the price difference for most users. However, Zendesk Sell remains an excellent choice if seamless zendesk support integration is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Close and Zendesk Sell offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Close better than Zendesk Sell?
Close scores higher in our testing (8.6/10 vs 8.1/10). Close excels at built-in calling and sms, while Zendesk Sell is better for seamless zendesk support integration.
Which is cheaper, Close or Zendesk Sell?
Zendesk Sell is more affordable at $19.00/mo vs $49.00/mo. Zendesk Sell offers 61% savings.
Close vs Zendesk Sell: which should I choose?
Choose Close if you prioritize built-in calling and sms. Choose Zendesk Sell if you need seamless zendesk support integration. Both are solid crm software options.
What's the main difference between Close and Zendesk Sell?
The main difference is Close offers inside sales crm with built-in communication, while Zendesk Sell focuses on sales crm with zendesk support integration.