Close vs Salesforce
In the CRM space, Close and Salesforce serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Salesforce leads with 9/10, but your sales process might align better with the alternative.
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Quick Answer
Salesforce beats Close for most users. It scores 9/10 vs 8.6/10 and industry-leading features. Choose Close if you need built-in calling and sms.
Close
Inside sales CRM with built-in communication
Starting from
$49/mo
Salesforce
WinnerEnterprise-leading CRM with unlimited customization
Starting from
$25/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.6/10 | 9.0/10 |
| Starting Price | $49/mo | $25/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | Unlimited |
| Users | Per seat pricing | Per seat pricing |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 50+ | 3000+ |
| API Access | ||
Pros & Cons Breakdown
Close
- Built-in calling and SMS
- Power dialer included
- Excellent email sequences
- Fast and responsive
- Great for inside sales
- Strong API
- No free plan
- Expensive for small teams
- Limited marketing features
Salesforce
- Industry-leading features
- Highly customizable
- Massive app ecosystem
- Powerful automation
- Advanced analytics (Einstein AI)
- Scales to any size
- Expensive for small businesses
- Steep learning curve
- Can be overwhelming
Key Difference
The most significant difference is value positioning. Salesforce offers excellent quality at a lower price point ($25.00/mo), while Close ($49.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Close
Choose Close if you prioritize built-in calling and sms, need unlimited usage, or value power dialer included.
Salesforce
Choose Salesforce if you prioritize industry-leading features, need unlimited usage, or value highly customizable.
Our Verdict
After thorough testing, Salesforce is our winner with a rating of 9/10 compared to Close's 8.6/10. Salesforce stands out for its industry-leading features and highly customizable. Salesforce also offers better value at its price point. However, Close remains an excellent choice if built-in calling and sms is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Close and Salesforce offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Close better than Salesforce?
Salesforce scores higher in our testing (9/10 vs 8.6/10). Salesforce excels at industry-leading features, while Close is better for built-in calling and sms.
Which is cheaper, Close or Salesforce?
Salesforce is more affordable at $25.00/mo vs $49.00/mo. Salesforce offers 49% savings.
Close vs Salesforce: which should I choose?
Choose Close if you prioritize built-in calling and sms. Choose Salesforce if you need industry-leading features. Both are solid crm software options.
What's the main difference between Close and Salesforce?
The main difference is Close offers inside sales crm with built-in communication, while Salesforce focuses on enterprise-leading crm with unlimited customization.