Close vs Freshsales
In the CRM space, Close and Freshsales serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Close leads with 8.6/10, but your sales process might align better with the alternative.
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Quick Answer
Close beats Freshsales for most users. It scores 8.6/10 vs 8.4/10 and built-in calling and sms. Choose Freshsales if you need built-in phone and email.
Close
WinnerInside sales CRM with built-in communication
Starting from
$49/mo
Freshsales
Modern CRM with built-in phone and email
Starting from
$15/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.6/10 | 8.4/10 |
| Starting Price | $49/mo | $15/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | Unlimited |
| Users | Per seat pricing | 3 (free) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 50+ | 100+ |
| API Access | ||
Pros & Cons Breakdown
Close
- Built-in calling and SMS
- Power dialer included
- Excellent email sequences
- Fast and responsive
- Great for inside sales
- Strong API
- No free plan
- Expensive for small teams
- Limited marketing features
Freshsales
- Built-in phone and email
- AI-powered lead scoring
- Generous free plan
- Clean, modern interface
- Good mobile apps
- Affordable pricing
- Limited third-party integrations
- Fewer advanced features
- Reporting is basic
Key Difference
The most significant difference is value positioning. Freshsales offers excellent quality at a lower price point ($0.00/mo), while Close ($49.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Close
Choose Close if you prioritize built-in calling and sms, need unlimited usage, or value power dialer included.
Freshsales
Choose Freshsales if you prioritize built-in phone and email, want to start with a free tier, need unlimited usage, or value ai-powered lead scoring.
Our Verdict
After thorough testing, Close is our winner with a rating of 8.6/10 compared to Freshsales's 8.4/10. Close stands out for its built-in calling and sms and power dialer included. While Freshsales is more affordable, Close's advantages justify the price difference for most users. However, Freshsales remains an excellent choice if built-in phone and email is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Close and Freshsales offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Close better than Freshsales?
Close scores higher in our testing (8.6/10 vs 8.4/10). Close excels at built-in calling and sms, while Freshsales is better for built-in phone and email.
Which is cheaper, Close or Freshsales?
Freshsales is more affordable at $0.00/mo vs $49.00/mo. Freshsales offers 100% savings.
Close vs Freshsales: which should I choose?
Choose Close if you prioritize built-in calling and sms. Choose Freshsales if you need built-in phone and email. Both are solid crm software options.
What's the main difference between Close and Freshsales?
The main difference is Close offers inside sales crm with built-in communication, while Freshsales focuses on modern crm with built-in phone and email.