Close vs Copper
In the CRM space, Close and Copper serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Close leads with 8.6/10, but your sales process might align better with the alternative.
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Quick Answer
Close beats Copper for most users. It scores 8.6/10 vs 8.5/10 and built-in calling and sms. Choose Copper if you need built specifically for google workspace.
Close
WinnerInside sales CRM with built-in communication
Starting from
$49/mo
Copper
Google Workspace-native CRM with Gmail integration
Starting from
$12/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.6/10 | 8.5/10 |
| Starting Price | $49/mo | $12/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | 1,000-Unlimited |
| Users | Per seat pricing | Per seat pricing |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 50+ | 100+ |
| API Access | ||
Pros & Cons Breakdown
Close
- Built-in calling and SMS
- Power dialer included
- Excellent email sequences
- Fast and responsive
- Great for inside sales
- Strong API
- No free plan
- Expensive for small teams
- Limited marketing features
Copper
- Built specifically for Google Workspace
- Seamless Gmail Chrome extension
- Automatic data capture from emails
- Google Sheets reporting add-on
- Workflow automation saves 8+ hrs/week
- Contact enrichment included
- 14-day free trial
- Only works with Google Workspace
- Business plan expensive at $134/user
- Starter plan has no pipelines
- Annual billing required for best rates
Key Difference
The most significant difference is value positioning. Copper offers excellent quality at a lower price point ($12.00/mo), while Close ($49.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Close
Choose Close if you prioritize built-in calling and sms, need unlimited usage, or value power dialer included.
Copper
Choose Copper if you prioritize built specifically for google workspace, need unlimited usage, or value seamless gmail chrome extension.
Our Verdict
After thorough testing, Close is our winner with a rating of 8.6/10 compared to Copper's 8.5/10. Close stands out for its built-in calling and sms and power dialer included. While Copper is more affordable, Close's advantages justify the price difference for most users. However, Copper remains an excellent choice if built specifically for google workspace is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Close and Copper offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Close better than Copper?
Close scores higher in our testing (8.6/10 vs 8.5/10). Close excels at built-in calling and sms, while Copper is better for built specifically for google workspace.
Which is cheaper, Close or Copper?
Copper is more affordable at $12.00/mo vs $49.00/mo. Copper offers 76% savings.
Close vs Copper: which should I choose?
Choose Close if you prioritize built-in calling and sms. Choose Copper if you need built specifically for google workspace. Both are solid crm software options.
What's the main difference between Close and Copper?
The main difference is Close offers inside sales crm with built-in communication, while Copper focuses on google workspace-native crm with gmail integration.