Insightly vs Zendesk Sell
In the CRM space, Insightly and Zendesk Sell serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Zendesk Sell leads with 8.1/10, but your sales process might align better with the alternative.
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Quick Answer
Zendesk Sell beats Insightly for most users. It scores 8.1/10 vs 8.1/10 and seamless zendesk support integration. Choose Insightly if you need combines crm and project management.
Insightly
CRM + project management with AI features
Starting from
$29/mo
Zendesk Sell
WinnerSales CRM with Zendesk Support integration
Starting from
$19/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.1/10 | 8.1/10 |
| Starting Price | $29/mo | $19/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | 2,500-500,000 | Unlimited |
| Users | 2 (free) | 3 (Team plan) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 500+ | 1000+ |
| API Access | ||
Pros & Cons Breakdown
Insightly
- Combines CRM and project management
- AI-powered lead management
- 500+ integrations via AppConnect
- Generous file storage (10GB+)
- Drag-and-drop pipeline
- 2025 Top CRM for Analytics award
- Free plan for 2 users
- Annual billing only
- Email sequences not included
- Marketing automation costs extra
- Higher price than some competitors
Zendesk Sell
- Seamless Zendesk Support integration
- Built-in phone and power dialer
- AI-powered lead scoring
- Full-featured mobile app
- 1,000+ marketplace integrations
- Contact enrichment and prospecting
- 14-day free trial
- Task automation on higher tiers only
- Team plan limited to 3 users
- Advanced analytics require Explore add-on
- Gets expensive at scale
Key Difference
The most significant difference is value positioning. Insightly offers excellent quality at a lower price point ($0.00/mo), while Zendesk Sell ($19.00/mo) targets users who want premium features and are willing to pay for them.
Which Should You Choose?
Insightly
Choose Insightly if you prioritize combines crm and project management, want to start with a free tier, or value ai-powered lead management.
Zendesk Sell
Choose Zendesk Sell if you prioritize seamless zendesk support integration, need unlimited usage, or value built-in phone and power dialer.
Our Verdict
After thorough testing, Zendesk Sell is our winner with a rating of 8.1/10 compared to Insightly's 8.1/10. Zendesk Sell stands out for its seamless zendesk support integration and built-in phone and power dialer. While Insightly is more affordable, Zendesk Sell's advantages justify the price difference for most users. However, Insightly remains an excellent choice if combines crm and project management is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Insightly and Zendesk Sell offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Insightly better than Zendesk Sell?
Zendesk Sell scores higher in our testing (8.1/10 vs 8.1/10). Zendesk Sell excels at seamless zendesk support integration, while Insightly is better for combines crm and project management.
Which is cheaper, Insightly or Zendesk Sell?
Insightly is more affordable at $0.00/mo vs $19.00/mo. Insightly offers 100% savings.
Insightly vs Zendesk Sell: which should I choose?
Choose Insightly if you prioritize combines crm and project management. Choose Zendesk Sell if you need seamless zendesk support integration. Both are solid crm software options.
What's the main difference between Insightly and Zendesk Sell?
The main difference is Insightly offers crm + project management with ai features, while Zendesk Sell focuses on sales crm with zendesk support integration.