Freshsales vs Insightly
In the CRM space, Freshsales and Insightly serve different segments of the market effectively. Having managed sales pipelines on both, I can tell you they each have clear strengths. Freshsales leads with 8.4/10, but your sales process might align better with the alternative.
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Quick Answer
Freshsales beats Insightly for most users. It scores 8.4/10 vs 8.1/10 and built-in phone and email. Choose Insightly if you need combines crm and project management.
Freshsales
WinnerModern CRM with built-in phone and email
Starting from
$15/mo
Insightly
CRM + project management with AI features
Starting from
$29/mo
Feature Comparison
| Feature | ||
|---|---|---|
| Overall Rating | 8.4/10 | 8.1/10 |
| Starting Price | $15/mo | $29/mo |
| User Reviews | ||
| Capacity | ||
| Contacts | Unlimited | 2,500-500,000 |
| Users | 3 (free) | 2 (free) |
| Sales Features | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Meeting Scheduler | ||
| Features | ||
| Live Chat | ||
| Reporting | ||
| Mobile App | ||
| Integrations | 100+ | 500+ |
| API Access | ||
Pros & Cons Breakdown
Freshsales
- Built-in phone and email
- AI-powered lead scoring
- Generous free plan
- Clean, modern interface
- Good mobile apps
- Affordable pricing
- Limited third-party integrations
- Fewer advanced features
- Reporting is basic
Insightly
- Combines CRM and project management
- AI-powered lead management
- 500+ integrations via AppConnect
- Generous file storage (10GB+)
- Drag-and-drop pipeline
- 2025 Top CRM for Analytics award
- Free plan for 2 users
- Annual billing only
- Email sequences not included
- Marketing automation costs extra
- Higher price than some competitors
Key Difference
The core difference lies in approach: Freshsales focuses on built-in phone and email, while Insightly emphasizes combines crm and project management. Both philosophies have merit depending on your priorities.
Which Should You Choose?
Freshsales
Choose Freshsales if you prioritize built-in phone and email, want to start with a free tier, need unlimited usage, or value ai-powered lead scoring.
Insightly
Choose Insightly if you prioritize combines crm and project management, want to start with a free tier, or value ai-powered lead management.
Our Verdict
After thorough testing, Freshsales is our winner with a rating of 8.4/10 compared to Insightly's 8.1/10. Freshsales stands out for its built-in phone and email and ai-powered lead scoring. While Insightly is more affordable, Freshsales's advantages justify the price difference for most users. However, Insightly remains an excellent choice if combines crm and project management is your priority. There's no universally "wrong" choice here - both are quality options that serve their target audiences well.
Thinking of Switching?
CRM migrations are complex - you're moving contacts, deal history, and custom fields. Both Freshsales and Insightly offer import tools, but consider professional migration help for large databases. Clean your data before migrating.
Frequently Asked Questions
Is Freshsales better than Insightly?
Freshsales scores higher in our testing (8.4/10 vs 8.1/10). Freshsales excels at built-in phone and email, while Insightly is better for combines crm and project management.
Which is cheaper, Freshsales or Insightly?
Insightly is more affordable at $0.00/mo vs $0.00/mo. Insightly offers NaN% savings.
Freshsales vs Insightly: which should I choose?
Choose Freshsales if you prioritize built-in phone and email. Choose Insightly if you need combines crm and project management. Both are solid crm software options.
What's the main difference between Freshsales and Insightly?
The main difference is Freshsales offers modern crm with built-in phone and email, while Insightly focuses on crm + project management with ai features.