Most Loved CRM Software: A User Satisfaction Report
Which crm software do users actually love? We analyzed 80,460 reviews across Trustpilot, G2, and other platforms to rank every major product by user satisfaction.
Some products are sponsored. Rankings reflect our honest assessment. See our affiliate disclosure
Key Findings
- 1Close leads with A sentiment (94/100)
- 2Average satisfaction: 88/100 (A-) across 80,460 reviews
Methodology
We aggregated user reviews from Trustpilot, G2, Capterra, and other platforms to calculate a normalized satisfaction score (0-100) for each crm software product. Scores are weighted by platform reliability and updated regularly.
Satisfaction Rankings
All crm software products ranked by user satisfaction score.
| Rank | Product | Score | Grade | 30-Day Trend | Reviews |
|---|---|---|---|---|---|
| #1 | Close | 94/100 | A | → Stable | 1,140 |
| #2 | Monday Sales CRM | 93/100 | A | → Stable | 1,270 |
| #3 | Freshsales | 90/100 | A | → Stable | 1,820 |
| #4 | HubSpot CRM | 89/100 | A- | → Stable | 16,200 |
| #5 | Copper | 89/100 | A- | → Stable | 1,770 |
| #6 | Salesforce | 88/100 | A- | → Stable | 41,500 |
| #7 | Pipedrive | 87/100 | A- | → Stable | 5,000 |
| #8 | Zendesk Sell | 85/100 | B+ | → Stable | 660 |
| #9 | Zoho CRM | 83/100 | B+ | → Stable | 9,500 |
| #10 | Insightly | 83/100 | B+ | → Stable | 1,600 |
Related Resources
Frequently Asked Questions
Which crm software has the best user reviews?
Close has the highest user satisfaction with a score of 94/100 (A) based on 1,140 reviews across multiple platforms.
How do we measure crm software satisfaction?
We aggregate ratings from Trustpilot, G2, Capterra, Google Play, and App Store, weighting each source by reliability. Scores are normalized to a 0-100 scale with letter grades (A+ to F).